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9.0/10
Great
SSafirwithkyrie1If you’re looking for the ultimate place to relax your mind and recharge your soul, look no further than Steigenberger Hotel Resort Gold El Gouna. From the moment I arrived, I felt an incredible sense of peace and luxury. The atmosphere is absolutely breathtaking –, stunning views, and beautifully designed spaces that make you feel like you’re in paradise. 🌊☀️
The food? 🔥 10/10 – every meal was cooked to perfection, with so much variety and flavor that every bite felt like an experience. Whether it’s breakfast with fresh pastries and exotic fruits, or a gourmet dinner with world-class dishes, this resort sets a new standard for culinary excellence.
The service? 💯 Simply amazing. Every single staff member I interacted with was warm, professional, and genuinely cared about making my stay unforgettable. From the front desk to the housekeeping team, to the restaurant staff – everyone was so helpful, attentive, and always greeted me with a smile. It’s rare to find such consistently outstanding service.
The rooms are elegant, spacious, and spotless, with everything you need for total comfort. The resort offers so many relaxing spots – from the private beach areas to the stunning poolside – perfect for unwinding with a drink in hand and just enjoying the calm vibes.
If you want to escape the chaos of everyday life, this is hands down the best hotel in Egypt. 🏝️ Whether you’re traveling solo, as a couple, or with family, Steigenberger Hotel Gold El Gouna gives you an unforgettable experience that combines luxury, serenity, and world-class hospitality.
✨ Thank you Steigenberger Hotel for making my stay truly special – I can’t wait to come back!
#SteigenbergerElGouna #GoldElGouna #SteigenbergerHotels #LuxuryResort #RelaxYourMind #BeachVibes #TravelEgypt #EgyptHotels #ElGouna #TravelGoals #LuxuryLifestyle #BeachResort #VacationModeOn #FoodieHeaven #TopService #ThankYouSteigenberger
GGuest UserI have been traveling on all-inclusive vacations annually for the past 15 years, and unfortunately, this was the worst check-in experience I have encountered.
I booked through a third-party agent, whose policy states that guests up to 17 years old are considered children. However, upon arrival, the hotel insisted that anyone over the age of 12 is classified as an adult. While I understand that policies may vary, this is clearly an issue that should be resolved between the hotel and booking agent, rather than placing the burden on guests. Instead, I was asked to pay an additional $900 USD to “upgrade” my 15-year-old niece. After lengthy discussions, including with the manager, we were pressured into paying $450 USD.
What made the experience particularly disappointing was the manager’s unprofessional behaviour. He refused to speak directly with me or other women in my family, insisting instead on addressing a male relative. This was not only disrespectful but also left us feeling unwelcome and uncomfortable.
It is unfortunate because the hotel itself does cater well to children, and most of the staff we encountered outside of check-in were polite and helpful. However, the food was average, with limited variety, and drinks were basic, with only two cocktails available that were of poor quality.
While the facilities had potential, the check-in experience and management’s handling of the situation overshadowed our stay. Based on this, I cannot recommend this property and will not be returning.
Hotel near Makadi Bay, Hurghada 58.7% of visitors choose this area
Price per night from:MXN$2,203
8.8/10
Very Good
程程The general service ecology is good, but the front desk generally has a poor attitude. I have encountered several things and found different front desks. The attitude is very poor. Only the lobby wifi is free, so the lobby is free to surf the Internet because we bought the data ourselves. It’s okay if there is no wifi in the room, but the signal in the room is very, very poor. I dived out to sea and there was a 4g full grid in the middle of the sea. In the room, a WeChat message was often sent out for two minutes and it was still in circles. If you want to experience a person The quiet world, welcome to live.
Speaking of diving, the dive center in Hilton is a pit. We collected money for 5 dives, but only arranged 4 dives. In the end, the dive found various reasons not to take us, and when we started to pay, we must To double check, we wanted Euros at the time. We wanted to pay in US dollars. The person who collected the money pretended to help us check the exchange rate and over quoted us the price. Fortunately, the locals had been scammed by the locals before. After checking it, he told him that the price was wrong, and he said that he had calculated it wrong. And when diving on the first day of the two dives, there is still 100-120bar before the boat rises, and there is no reason. On the second day, another dive guide kept asking us to buy a photo package instead of throwing the phone on the spot. It was a very poor experience.
The hotel’s private beach is not very good, the water is muddy, there is nothing to see when snorkeling, and there is no living creatures. The water quality is not as good as the hotel’s private beach in the city center.
The only bit of food is okay. But the beer is mixed with water.
Will not book this hotel again, and will not recommend it to anyone, who is going to be stupid.
Hotel near Al Mamsha El Seyahi, Hurghada 6.5% of visitors choose this area
Price per night from:MXN$2,708
8.7/10
Very Good
GGuest UserGreat location, the old town with shops and restaurants is within walking distance, the Zeytona beach island is nearby, you can get there by boat or walk 10 minutes, there is a restaurant on this island with a bar. Great breakfasts. Excellent service everywhere, the guys try very hard, and not under pressure, but from the heart. The hotel is, of course, to put it mildly, ”tired”, it needs renovation, but the efforts of the staff and the location compensate for this))). I will be happy to come back.
GGuest UserI stayed at this hotel for 6 nights for my partner’s birthday. From the time I got there the hotel was very helpful with giving us a upgraded room and then going further to decorate the room/bed with heart pillows and pillow doves. They also provided a birthday cake twice on the day we arrived and on her birthday which we couldn’t be anymore thank you. I want to give a big shoutout to Mohammed the room cleaner, everyday was a surprise coming back into the bedroom he would decorate the room/bed with towels making different animals etc. Food buffet was really nice also had ice cream. ( I would say the hotel should make it so guest can get scoops for ice cream during the day not only for dinner) you get ice cream during the day but it’s ice cream lollipops etc. animation team was really good always involving everyone, want to say a shoutout to all the animation team especially mo salah, high energy and kept everyone very entertained. The beach is sandy! The photos don’t do it justice as the photos I saw online shows it to be stone beach with a bit of sand. The WiFi is good for a hotel which can be used on the beach. We was able to get a sun bed everyday by the many pools and beach. Nothing to fault this hotel was really amazing! (That’s coming from someone who only stays at high quality hotels).
Hotel near Al Mamsha El Seyahi, Hurghada 6.5% of visitors choose this area
Price per night from:MXN$4,385
8.1/10
Very Good
RRania Ali El-FarrashSubject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt
Dear Trip.com Customer Support,
I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform.
I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order.
However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for.
We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution.
I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience.
Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved.
This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking.
I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted.
Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities.
Sincerely,
Rania A. Elfarrash
Hotel near Villages Road, Hurghada 4.3% of visitors choose this area
Price per night from:MXN$1,042
7.8/10
Good
GGuest UserLovely hotel ,3 pools …pool with slides, Kids pool and then another family area with pool.
We had to move rooms as we had no hot water … but they moved us no problem.
The outside areas are lovely … bars around the pools … the only suggestion would be to have nibbles and also ice has to be available … the beach bar no ice at all again this is a no brainer.
The food needs overhauling by a chef … hot food generally not hot enough. No chips for kids .. no burgers … the menu needs changing and the cooks need training from a chef
The quality of the food needs a lot of improvement… many guests not happy one said it was a culinary catastrophe, a lot started eating out.
When you get there you are given a coloured wrist band and the staff will see you are a new arrival.
I saw new arrival guests get approached by on site staff selling , massages,nail and beauty makeovers,trips,and ice creams … as many as 5 approaches in 10 minutes.
In 5* hotels these people are at stations around the hotel and when guests are ready they go to these stations .. they don’t get hounded …the massage guy approached me 3-4 times a day.
Some of the trips need vetting
The service was ok and all the staff was friendly … the animation team need new outfits .. I couldn’t really see what they did to be fair .. no games to get people involved.
Overall it was a nice stay .. but there is a lot to work on .. I hope they will see this honest review and make changes … it could be a 4-5* but it will
only be a 3* if they don’t make changes
MM306544****It's very close to the beach, with both sea view and garden rooms. You can see the blue sea right from your window. The hotel staff are very friendly; they even helped me take my laundry to the rooftop to dry after I did laundry at night, and brought it back to me the next day. Clean and hygienic, overall a good hotel.
Hotel near Villages Road, Hurghada 4.3% of visitors choose this area
Price per night from:MXN$334
7.2/10
GGuest UserThe Regina is a basic all inclusive hotel right in the centre of Hurghada. Easy walking distance to the Marina and bars, restaurants etc are right outside the front door. Majority of staff are friendly, tips get you better service (as in most places in Egypt).
Samir who cleaned our bungalow was absolutely fantastic, every day he left something else in our room that helped us enjoy our stay. From a kettle (not typical to get in Egypt all inclusive) to hotel embroidered slippers and a wonderful smile every single day, I hope the management cherish him as he is simply brilliant.
The bungalow was spacious enough but the shower was tiny, beds comfy, plenty of clean towels too.
The food is basic and not to the standard I’ve had in other hotels in Hurghada but there was always something to have. The beer is poured in to small glasses from a bottle and all the spirits are local equivalents. If like me you need coffee early morning (before 7) then you’ll have to pay for it. They have a machine in a little cafe area and at the pool/beach bars but machine coffee is not available whilst breakfast is being served. Instead it’s provided in a huge urn and not very palatable.
If you arrive before 3pm you’re not entitled to have lunch or dinner after 12 o’clock check out on your last day…they cut your band off when you check out. If you check in after 3pm then you can get a voucher from reception which allows you to have lunch. I’ve never had this at any other hotel in Egypt (this was my 18th visit) and adds to the basic feel of the hotel.
If you’re looking for a cheap hotel to enjoy the ever present sunshine then the Regina could be for you.