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Posted on Sep 1, 2025
Anonymous User
The broken floor lamp in our room was removed and never replaced. When I inquired, the front desk staff on duty that day casually dismissed my concern, claiming not all rooms had floor lamps. Fortunately, I'd stayed here before. And not taking their word for it, I checked other rooms being cleaned and even confirmed with the cleaning staff that every room is indeed supposed to have one. This level of service was truly disappointing! Given that this floor lamp is the room's primary light source, the room was very dark without it. We decided then to approach a different front desk staff member the following day.
Then there was the bedding. I couldn't tell if housekeeping hadn't changed the sheets or if they simply looked that way, but they appeared slept in and even had hairs on them. We only discovered this late at night when preparing for bed, as we hadn't pulled back the covers upon check-in. Given the late hour, we simply took photos as evidence (first three pictures).
The next day, we reported these issues to the front desk. The lady on duty apologized sincerely and assured us the sheets would be changed as soon as the cleaning staff arrived, also promising to replace the missing floor lamp.
We thought all issues had been perfectly resolved. To our horror, that evening, upon returning to the hotel and pulling back the covers, we were greeted by a sticky, gooey mess. It looked like a used band-aid that hadn't been removed from the sheet before washing, resulting in a sticky, clumpy residue (last picture). It was so disgusting that we quickly wrapped it in tissue paper and removed it. But at that point, we were beyond complaining and frankly, had no energy left to report it to the front desk again. We just let it go.
Honestly, despite these frustrating incidents, the hotel itself does have its good points. The location is excellent, within walking distance to CMU, and it has a small kitchenette for simple cooking. I truly hope they can improve and offer a better experience in the future.
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Price per night from:PLN 500
Posted on Dec 10, 2023
Anonymous User
The hotel was very clean except the shower area which had a bit of soap residue and was slightly slippery. The free breakfast was great with all you can drink coffee and fruit juices, with hot items including sausage eggs and pancake. The gym and pool was not heavily utilized and provided good privacy during my stay.
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Price per night from:PLN 781
Posted on Aug 28, 2025
M351096****
The hotel is in the city center, making it very convenient for shopping and getting around. It's right across from the U.S. Steel Tower, and most other attractions are within three kilometers. The hotel rooms are spacious and cleaned daily, so they're very tidy. Just remember to bring your own slippers, toothpaste, and toothbrush, as the hotel doesn't provide them.
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Price per night from:PLN 572
Posted on Jan 12, 2025
Guest User
This hotel is next to the tallest building in Pittsburgh. You can go inside the building and visit it, where you can overlook Pittsburgh and see the nearby CMU campus. There is a bus passing by the door, which makes it convenient to go anywhere. This is why we chose it. The only downside is that the American breakfast is not that tasty. But in the United States, people rarely have breakfast in the morning. It's usually after 11 o'clock.
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Price per night from:PLN 456
Posted on Aug 24, 2019
ZIXUANI am already staying for the second time. The breakfast is good and very rich. If you are still not satisfied, there are pancakes on the spot, but at your own expense, give a good review! And the room can be cooked and eaten. I used to cook some noodles and add some spicy food to eat and eat. The whole hotel gives a very comfortable feeling.
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Price per night from:PLN 632
Posted on Nov 11, 2019
Guest User
It's really level one invincible! Highly recommended! It's really a legacy. I'm at least better than the king of orange crystal
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Price per night from:PLN 568
Posted on May 31, 2023
Guest User
The staff were all very friendly and knowledgeable. The continental breakfast was decent, but not great. The location is fantastic if you're in town for a ballgame. However, my room was at the very north end of the hotel near the highway and the road noises at night was pretty bad/loud due to the elevated roadway.
The reason for my terrible rating on cleanliness is that when I turned down my sheets, I had black flecks of something all in my sheets, as well as a long dark hair under the top sheet I could see. Additionally, I had some sort of dead bug on my side table. It looked like potentially a bed bug, so I didn't get much sleep the only night I was there.
I'd recommend this hotel to stay at with a few caveats of asking for a room on the south end of the hotel as well as checking your sheets as soon as you get into your room.
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Price per night from:PLN 386
Posted on May 27, 2026
albertinitp
The overall experience is good, the hotel is relatively new, the environment is clean and tidy, but the air conditioning sound in a bedroom is too noisy, I realized when I returned to the room at night and was ready to sleep. I couldn’t sleep in the morning. I tested it in the room. It was too high.
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Price per night from:PLN 386
Posted on Dec 2, 2024
Guest User
The hotel is in a good location, the service is good, it is convenient to go anywhere, living on a high floor, you can see the beautiful scenery of the whole city from a distance, the hotel is cost-effective, and the experience is good
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Price per night from:PLN 415
Posted on Apr 29, 2024
gzvvlove
The public area is old and dirty. The doors are still there, the floors and tables are not cleaned, except for the bed. The breakfast is just packed. No slippers or toothbrushes are provided. There is no convenience store nearby.
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Price per night from:PLN 289