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9.2/10
Great
LLina Student EspinosaExcellent customer service. They provide us with useful information that we didn’t know we needed. Everyone was extremely kind and good at their job.
棕棕榈港长孙无忌The hotel is located in the heart of the old town, a 30-minute drive from the airport. 5-10 minutes walk to the beach, beautiful scenery. The restaurant buffet on the first floor of the hotel is very good, Mexican style, 180 pesos / person, RMB 66 / person, service is very good! There are various restaurants around the hotel, and the building is very beautiful, completely Spanish style. Artist performances in the small square near Sunday, the standard is extremely high!
GGuest UserAt our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel),
We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back
GGuest UserAlthough the facilities are a bit old, it is understandable considering its history of more than 80 years. Almost perfect location: walking distance from the main attractions in the old town, with unparalleled sea views. The staff is very friendly. Breakfast is not rich, but the dining environment is very comfortable. If I have to mention one flaw, the music on the street in front of the hotel is too loud on weekend nights.
GGuest UserThe location is in front the Mazatlan Malecon, near to the beach, crossing the street, the pool has a good shape and clean, the breakfast is simple but delicious and the room has the enough to rest.
CCarmen Yesenia PerezThe hotel staff were very empathetic, very good receptionists. The guards are very friendly. The pool and jacuzzi are very comfortable and have warm water. If you can go to the beach. I didn't get to try the hotel food.
GGuest UserThe service is normal in general, with exceptions, such as excellent valet parking (they charge you extra for this service, $100 a day), but the one who prepares the omelettes is bad. The food is good, at least what I chose, the zarandeado was exquisite. The pool is generic, not the best. I think the internet is good.
The worst are the rooms, mattresses in terrible condition, and rusty hotel accessories.
They have sales agents to sell you hotel nights, ignore them, this is in very bad taste, they trick you into giving you 3 nights as a gift, which is a farce, they are just trying to sell you.