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9.2/10
Great
RRuby8383A perfect stay! I really like the style of this hotel.
The elegant design uses wooden elements to blend pastoral style with colonial style. The aroma in the room is very good, I had a good rest, the sound insulation is good, the room is spacious, clean and brand new! The location is perfect for being quiet in the bustle and within walking distance to surrounding attractions. The hotel itself also has a spa experience with massages that are pretty good. The service staff were very enthusiastic and responsible. When we were leaving the hotel and waiting for the bus, a beggar approached us. The hotel security immediately came to protect us. We were very touched! Highly recommended!
GGuest UserAlthough the hotel is a little far from the city center, about ten minutes' walk, the hotel environment is very comfortable, the room is large, the roof has a viewing pool, you can overlook the volcano and the church, the hotel is a magnificent hotel, the front desk Mr ALfredo service is warm, take the initiative to help me solve the itinerary problem, Saved a lot of time and travel smoothly
MMariana A.The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information.
The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.
DDra Nayeli Tovar MartinezReserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .
MMananxi_MXGreat, great, great. The bed in the hotel is big and comfortable. You can watch Netflix on the TV, and it also has a thoughtful electronic alarm clock and stereo. The breakfast is also delicious. The chef is constantly making eggs. You can order the most classic huevos in Mexico. Rancheros, hot chocolate, pozole, and juice are available
WwanderlustturtlesThe location is very clean, comfortable bed, good attention and close to everything. All is very good but I thought it was very bad that in the shower the soaps you have are from soap boats for your hands! I think it's not expensive to have a shampoo boat and a body soap boat, but it's a bad picture of all the good hotel.
AAnnie-123The room is spacious, the facilities are complete, and the environment is elegant.
I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind.
The front desk service was warm and thoughtful, very professional, thumbs up👍
SSaiprasaad GThe Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to.
Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit.
Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.