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9.1/10
Great
MMariana A.The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information.
The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.
DDra Nayeli Tovar MartinezReserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .
MM259711****The hotel is very good. I have been to three cities and this is the best. The service is very good. They even rolled up my charging cable, arranged my face towels, and hung my clothes. If you want to use a computer, you can also use the hotel's Apple all-in-one computer. There are special rooms with computers and copying services.
GGuest UserThe suite is comfortable.
The rooms near the highway are a little noisy. Some rooms have a smell. If you find that there is a smell, it should be caused by the toilet and kitchen. Contact the front desk in time to change it, don't be patient.
AAnonymous UserThe window was completely sealed, couldn't be opened, just entered, the room smelled, dizzy, the air conditioner opened the door for a long time, only a little better.
The elevator is very old and slow.
The toilet has no shower curtain, after the shower, the whole floor is full of water, and it can't flow away.
AAnnie-123The room is spacious, the facilities are complete, and the environment is elegant.
I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind.
The front desk service was warm and thoughtful, very professional, thumbs up👍
SSaiprasaad GThe Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to.
Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit.
Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.
AAnonymous UserOn the first night of check-in, I found hair and shoe prints on the sheets. The front desk phone was called for an hour and no one answered. I went downstairs to the front desk to ask for a change of sheets. It was another hour and no one came. I went downstairs again to urge, and then someone changed the sheets.
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.