Right in the heart of Stone Town, you can go downstairs to the beach. There are fresh coconuts for breakfast, but they are not sweet enough. Haha, maybe the African coconuts are not the right variety, they don't feel sweet enough. The overall service facilities are good and meet the standards of a 5-star hotel.
Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service.
Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay.
And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left.
As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
In order to transfer and catch up on jet lag, I chose this relatively new hotel with free pick-up and drop-off. Look at the photos. It is much more expensive than ordinary hotels at the airport, but it is actually older. The room has no view and it takes 20 minutes for the bath water to heat up. Early check-in for an early flight will cost an additional US$70, which is more. You have to pay for a bottle of water...the only advantage is free pick-up and delivery
Lovely hotel, room was very clean and bed was comfortable. Staff were very friendly. My safari was cancelled and the staff provided other tour options, many thanks for that!
There is no phone in the room, I'd like to suggest even having a pager in the room would be helpful. Also no wifi in the room I think that should be an option.
The food was great and I enjoyed my stay, would definitely recommend!