"Everything good except salty breakfast"

"The location and condition of the hotel itself were good, but one thing that happened after check out left me very disappointed with the hotel room management and service. We accidentally left two pairs of shoes in room 501 on the day of check-out, and the shoes were packed in a red Maxim paper bag. I found out just a few hours after checking out and immediately called the hotel and then emailed with very specific messages including room number, items and packaging. But the hotel replied that it was not found. What makes me particularly difficult to understand is that when we stayed in room 501, we found a pair of old shoes left by the previous guests in the closet, which seemed to have been there for a long time. This in itself made me wonder whether the hotel's housekeeping would carefully check the closet and other places. We reported missing two pairs of shoes only a few hours after we checked out, but we didn't find them. As we were leaving France for Italy soon, it was difficult to send even if found, so I did not continue to ask the hotel to find it. Two pairs of shoes are not very valuable items in themselves, but the whole experience left me very disappointed with the hotel's housekeeping and the lost property management. For a hotel of this grade, I think guests should be able to expect more serious, reliable room inspections and lost property management."

"We had a time to find the place, google maps is not the best, staff at war museum were nothing but helpful."

"Hotel is clean, staff is good, I leave my Carmer at check in counter, after an hour & ask them, they pass it back, thanks so much."

"Great hotel for the price off season. Clean and basic. Be mindful that their is no lift, and in my opinion, it is not polite to insist to an older woman to carry baggage. I would skip the breakfast as the eggs were cold and ran out in the first 20 minutes that breakfast was open. No one was around to help with breakfast service. There are better places to have breakfast if you can wait until 8 am. The bar and lounge are lovely. However, of my 4 days, only one of the days was there anyone to serve the lounge, and I felt like a burden for even asking for a drink. The dinner was ok but limited and very pricey. However, off season without a car, you're limited for food options around."

"Great stay and very friendly hosts. Would highly recommend if visiting Bayeux."

"What to say about this beautiful mansion/castle… It is a gorgeous building, with a gorgeous park, and gorgeous potential. But unfortunately I believe it is also a very difficult and expensive business for the owners to keep up with not only the style/deco, cleanliness of the amenities and labour charges for the service. The staff we met was really sweet and helpful to us, but surely overworked and multitasking at everything. I have plenty I could discuss here, there is so much that could be done to make this castle hotel experience as a premium one. But, am not the owner, I don’t have the responsibility and the stress of maintaining a HUGE place with limited revenue and forever overheads to deal with…. I’d like everyone here to think that when you are choosing to stay in a castle, and you pay only €160 a night, you cannot expect the results of a €350 one. So, yes, there are many things to improve at BelleFontaine, but please, do continue to stay there, dear Travellers, to allow the owners and their family members, to take care of their castle. Thank you for them. (If the owners want me to tell what I would recommend… contact me! )"

"excellent service and nice room"

"All very well 👍 like in the photos"