"Due to changes in itinerary, we informed in advance on 10/17 that we would check out on 10/18 and requested a refund on 10/22. I don't know what went wrong, so I kept pretending to be deaf and dumb. The hotel didn't reply and the refund was delayed. A duplicate charge occurred for another room. Full prepayment is required when booking, and USD700 will be charged to your credit card upon arrival. We coordinated and said that it would be refunded within 36 days. Now we have to wait until the 36 days are up before making any plans. Another invoice for dinner in the hotel was not received after many days of coordination. All in all a very bad experience."

"Great service super friendly and super clean. Great location"

"Nice place to stay, surrounded by shop."

"If you're going to Portland, I think Beaverton, which is about 15 minutes away, is much cleaner and has better accommodations than downtown. Among them, I highly, highly recommend the Marriott-affiliated Element. A kitchen is a huge plus for families, and the tableware here is in excellent condition and fully equipped with everything you could possibly need. It was the most impressive experience I had during my trip to the U.S. They even offer breakfast with Chobani yogurt, a live egg station, and a wine time on specific days. I'm tempted to go back to Portland not just because I like the city, but specifically because of the Beaverton Element. It's also close to 23rd Street, so you should definitely give it a try :)"

"I booked the room with breakfast, but the hotel said it is not available for inclusion."

"I really liked the friendly guidance and clean accommodation."

"The hotel's location is super convenient, and the front desk staff were really friendly. My room was clean and quiet, and the breakfast was delicious and plentiful. Housekeeping was consistent every day. Overall, I had a great experience and would definitely recommend it!"

"It was enjoyable. The kimchi, miso tofu, and freshly cooked white rice at breakfast really made us happy. We also had scrambled eggs and soy sauce bread with butter to spread on it. We ate soy sauce egg butter rice and chicken rice topped with cheese."

"Location : This depends on the guest's purpose of visit, but mine was for business. Having said that, the nearby train rail which runs all day long including late-night and early-morning does not help (You can hear this from the entire hotel). There is a small pizzeria, which seems to be attracting the town's 'night-crowds', and you can hear their V8 muscle engine at late night, which also did not help (You only hear this from one side of the hotel). Other than those two noise issues, the hotel is located at a very quiet and calm part of the town neighboring to many business buildings. Cleanliness : It's been newly renovated not long ago and things are clean and tidy. However, the hotel only offers a light duvet so I pulled out the fleece like blanket from the closet and it had many strands of hair stuck to it. This was my second time staying here and I had this same experience the first time I stayed so it proves that the hotel does not wash these blankets. Service : Check-in & Check-out was smooth and staffs were friendly. Also, the room cleaning service was good. My only complaint is, that it does not offer a in-room slippers. I am fully aware of environmental issue regarding disposable products but this is only thing you really need from the hotel, and is very difficult to bring along &/ buy, when you are traveling. I completely agree with not offering tooth brush, hair comb, razor & etc. but I really wish and expect to be offered a pair of slippers from a premium brand hotel. I think Mariott is big enough to come up with a creative way to offer slippers to its guests for their comfort & conveniency, in a way that doesn't harm our environment. Facility : It has a nice lobby with large TV showing news or sports games. Offers a small snack bar with drinks. All clean and nice. Also has a fitness gym facility and a washing machine / laundry room. I only found out this time (2nd time staying here) but if I am back, I will be using them for sure."