"I chose this hotel because of its reputation as one of Boulder’s nicest properties, which made what happened especially disappointing. While staying here, my son and his friend were using the spa facilities when their wallets were stolen from the cubby area. A police report was filed immediately, surveillance footage was reviewed at the stores where the credit cards were later used, and law enforcement has since identified a suspect and is actively searching for him. I understand the wallets were not placed in a locked locker, and I acknowledge that wasn’t ideal. That said, theft occurring in a hotel spa is serious regardless, and unfortunately what stood out most was not just the incident, but the response. To be clear, the hotel’s security manager was helpful, concerned, and apologetic, and handled the situation appropriately. In contrast, the assistant manager on site that evening was dismissive, showed no empathy, and offered no apology. The situation felt minimized rather than handled with professionalism. For a hotel at this level, that response was surprising and disappointing. I ultimately chose to leave early rather than remain for my final night. This review is less about the theft itself (which can happen anywhere) and more about how it was handled. A calm, empathetic response would have gone a long way."

"Great location!"

"Staff was pleasant and hotel relatively clean. Breakfast was marginal, at best. The biggest complaint I have is the charge upfront for "incidentals" (20% of the rate). I just learned that even though we had no incidentals the charge to my credit card for that was not credited at checkout, but instead will show up on my credit card later. I was informed that could take up to 2 weeks! Choice Hotels or the individual hotel are thus using every patron's money for 2 weeks--I call that a scam!"

"Very satisfied. Good location, good room. Rich breakfast, convenient for shopping and dining around. Boulder is a beautiful place, great👍"

"Great hotel, very clean, great service. Was excellent. We will go back anytime we are in Boulder."

"Great stay, very friendly staff!!!"

"One room had a strong smell, so I asked to change the room. The service was OK. Breakfast, gym, and swimming pool were all good."

"At the foot of the mountain, there is a stream in front of the door and many locals come here to play"

"The room is big, clean and tidy! I will still consider it next time I go on a business trip!"