Name: JW Marriott Hotel Beijing
Address: Beijing, China
Rating: 9.4

China

Shanghai

Shenzhen

Beijing

Sanya

United Arab Emirates

Dubai

Xi'an

We had a great two night stay! Great room on 41st floor with stunning views of the city, great service, swimming pool with great view on the river. Room had all we needed including iron, hair dryer, coffee machine, etc. Location is quite nice, can ride a bike or walk and enjoy river views in the evenings. Only one thing to note is odor in the room is a bit strange but air purification system is available. However we would recommend hotel to have some additional air freshening devices to be used in the room. Hotel staff is quite friendly and ready to help always.

The location is excellent, and the front desk proactively upgraded our room, which was a nice gesture. The hotel property is a bit old, and the facilities are dated, but daily maintenance seems adequate.

Initially, I booked for 2 nights, but due to changes in my travel plans, I wanted to extend to 4 nights. During my stay, I inquired about the monthly rate for a long-term stay. A staff member took down my contact information and promised that a colleague would follow up, but I never received any callback, even by check-out.

Each time we extended our stay, we had to go to the front desk to reactivate our room key cards. The lobby is on the 38th floor, requiring an elevator transfer. The underground parking lot lacks clear hotel signage, so if you're driving, you have to figure out the route yourself. Parking costs 50 yuan per day.

The biggest drawback of this experience was the obvious flaw in internal communication. I had requested a late check-out until 2 PM. However, at noon, I received multiple calls from housekeeping and had staff knocking on my door repeatedly asking about extending our stay or checking out. The constant disturbance ultimately forced me to check out early with my child and move to another hotel.

The lobby staff were polite on the surface, but they lacked proactive service awareness. I was traveling with a child, and not once did anyone offer slippers or bath towels (I brought my own toiletries, so this is just an objective observation).

Compared to hotels of a similar caliber, there's a significant gap in the meticulousness of their service, which I believe is the main reason for the branch's low overall rating.

The hotel environment is beautiful. I got upgraded to a lake view room. Every staff member I encountered greeted me proactively and was very enthusiastic. The hotel's evening buffet had a wide variety of dishes and is definitely worth trying. They have freshly stir-fried seafood and seasonal vegetables, all very fresh. Breakfast was a bit crowded, and I had to queue for a while. They offer special lamb noodles in the morning. The outdoor swimming pool is great for photos, though it can be a bit sunny. I'd definitely come back if I have the chance.

⭐⭐⭐⭐⭐  Highly recommend the JW Marriott Hotel Shenzhen! As an established five-star hotel in Futian CBD, its location is exceptional, within walking distance to Chegongmiao Metro Station, making it incredibly convenient whether you're here for business or leisure. The lobby boasts a low-key yet luxurious design, creating a quiet and elegant atmosphere. The guest rooms are spacious, meticulously cleaned, and feature a separate wet and dry area in the bathroom. The mattress is soft, ensuring an excellent night's sleep.

I especially want to commend the hotel's service team; the Guest Relations Specialist was patient and thoughtful, efficiently responding to all our needs. The breakfast buffet offers a wide variety of choices, with authentic Cantonese dim sum. The gym and swimming pool facilities are comprehensive. My entire stay was pleasant and seamless; the Marriott standard is definitely upheld. I highly recommend it and look forward to staying again.

Our stay at the Qianhai Marriott Hotel was absolutely perfect, especially as we were celebrating our anniversary. The hotel's facilities are excellent, and the bay view is breathtaking. A special thank you to Cassie (3135) from the GR team. Upon learning that it was our anniversary and we had a special room setup request, she proactively connected with me on WeChat.

The initial communication was incredibly detailed and efficient. She thoughtfully assisted us with an upgrade to a premium bay view room and coordinated a beautiful anniversary room decoration, complete with fresh flowers and an exquisite cake from the pastry kitchen. My girlfriend absolutely loved it! Every detail showcased JW's care for its guests. We had a very satisfying experience and this will be our top choice for future business trips and getaways with my girlfriend.

This hotel is located in the heart of Xuanwumen, not far from famous attractions like Tiananmen Square, and also very close to Xidan and Financial Street, making its location excellent. Last time I stayed, I dined at the hotel's Marriott Chinese Restaurant, and the dishes were quite good. This time, while waiting for my room, I had a light meal at CASALINGO Italian Restaurant, which was a pleasant experience – quiet and comfortable. The domed swimming pool on the 19th floor has great natural light and clear water, making for a very enjoyable swim. Overall, the service was satisfactory, but there's one area I hope the hotel can improve: I had arranged for a late checkout until 2 PM, but I received two reminder calls after 12:30 PM before leaving, which was quite disruptive to my rest.

My flight was delayed by almost 4 hours, which was incredibly frustrating. But when I checked in, Ann at the front desk said, 'You've had a tough journey,' and it instantly gave me a boost of energy. She also noticed I had two kids and gave us two fridge magnets. Such thoughtful observation! It might seem like a small detail, but those little things really matter. The location is excellent, right next to SKP, just a 5-minute walk. The breakfast was delicious, and the variety was quite good. I stayed for 8 days and 7 nights, and I even wanted to book for another two days, but unfortunately, my itinerary didn't allow it, haha. After I checked out, I received an email saying I'd left something behind. I asked what it was, and it turned out to be just a hair tie and a hair clip, only worth a few dollars. But it shows they really care about their guests. I usually have trouble sleeping, but the soundproofing was decent. The slippers were soft and comfortable. The cleaning staff were always smiling and very polite. 

JW Marriott

Columbus

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