MM855025****Real hotel stay evaluation
I stayed at the hotel on December 22, originally planned to stay until January 5, and finally checked out on December 29. The overall experience of this stay is not good, objectively speaking about the actual situation:
Because we are back to Susong County to study, we have to go out at 7 am every morning. Before we checked in, we specifically asked the front desk for breakfast time and learned that we could eat at 6:30. Two days before check-in, we were in a hurry and went out directly without going for breakfast. On the third morning, we arrived at the breakfast room at 6:30 on time, but was directly stopped by the restaurant manager. She claimed that the breakfast was not ready, and asked who we were letting in. After learning that we were pushing the door, we complained that the door was not closed. Ask us to wait outside the door until 7 o'clock before entering. Considering the hurry, we can give up breakfast and leave directly.
In addition to the breakfast room manager, the attitude of most of the other waiters in the hotel is unacceptable, as if the hotel is a relatively good local existence in Susong, all of them are holding shelves, and there is no sense of service at all. Even the security guard in the parking lot has a very bad attitude and speaks very fiercely. However, it is worth mentioning that the cleaning aunt in the room is the highlight of the entire hotel service. It is serious and responsible and must be praised.
In addition, the sound insulation of the hotel's rooms is very poor, and the voices of the next room and the footsteps in the corridor can be heard clearly. Once I heard the cleaning aunt complaining in the corridor, and it was inconvenient to clean the guest's ”Do Not Disturb” sign. I also said that the room smelled bad after the guest checked out. From the perspective of personnel training alone, Hanjue Hotel can definitely rank the last. There is also the aunt who is responsible for delivering food. There are a lot of words, and the work is more awkward. The communication experience is very general.
During the stay, the front desk once offered to compensate for the one-day room rate due to the breakfast incident. I accepted and chose to continue my stay. But there was a fruit plate incident that made people cry: we stayed for a whole week, the hotel took the initiative to send fruit once, and then we repeatedly asked for fruit plates, but there was no text. Once we clearly wanted a fruit plate, but auntie sent an empty plate, I thought it would be a follow-up fruit, waiting for a long time but no movement; Today, I asked again for a fruit plate. Auntie actually came to ask me if I wanted a plate or fruit. After we emphasized that we wanted fruit, we waited for 40 minutes and still had no following. I really don't know if the hotel even didn't even mean ”fruit plate” to the staff.
All kinds of bad things superimposed, I finally chose to check out halfway, and I didn't ask the front desk to promise the day free room rate. I really hope that the hotel can reflect on it, strengthen staff training, improve service quality and hardware level, otherwise it is really difficult to retain guests.
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