Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Amazing
26 reviews
9.4/10
1 night
From £38
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9.4/10
Amazing
WWill78Very clean hotel. Comes with free laundry service if you stay two nights or more. Breakfast is a simple Korean style breakfast with only a few options. Overall, the place is nice and I would recommend this hotel that has many restaurants amd convenient shops arou nd.
JJinajina1220I was satisfied with the hotel's location, cleanliness, and facilities. In particular, the condition of the room and the overall environment exceeded my expectations.
However, one regrettable aspect was that I had purchased additional breakfast vouchers, but I was unable to use them the next day because I was not feeling well. As a result, two breakfast vouchers were wasted, so I asked the front desk before checkout if I could use them on my next visit.
However, the only response I received was a firm notification that it was ”not possible.”
Since it was the off-season and breakfast was served buffet style, I had hoped that some adjustments might be possible depending on the situation. Of course, I understand that the breakfast system is prepared based on the number of guests.
However, I believe that true customer satisfaction is created by having the ”room” to flexibly respond to even the smallest circumstances of a customer. For instance, if you had shown even a little flexibility, such as offering a discount on a portion of the breakfast vouchers on my next visit, I would have gladly chosen this hotel again for my next business trip.
I hope you will be a little more considerate of customers' situations rather than being overly bound by rules. That small gesture could have made the memory of this hotel much warmer.
TTzeThere are not many hotels to choose from in Gumi. This hotel is better because it is close to Cultural Street and also close to Gumi Railway Station. It is very lively next to it and there is enough food. The hotel itself has no service, just a room with a toilet and shower. A place for rest, personal requirements are not high, I think it is OK.