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9.6/10
Amazing
AAnonymous UserAmazing hotel! The breakfast spread was fantastic, especially the Arabian coffee and dates. You just had to ask the waitstaff for the salmon. The bed wasn't huge, but it was perfectly comfortable for a solo traveler. The front desk staff were incredibly welcoming and helpful, even arranging a late check-out for me. Our room overlooked a main road, yet it was surprisingly quiet.
GGanCCExpecting more from Grand Hyatt but this may not up to the usual Hyatt standard
But the staff make the difference, they are friendly and attentive
Room can improve better like proactively make up the room without asking for it, automatically refill more water but they deliver it quickly when asking for it, super efficient
MM38679****Very good hotel, the price is right, the environment is very good, especially breakfast, there are fried eggs, the dishes are varied and often updated, the room is spacious, bright and comfortable, it is one of the more comfortable hotels.
AAnonymous UserWe are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .
We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night ! They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room.
It is unfair !! So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view.
Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.
We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room. In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.
I am not satisfied for this matter.
BBeijihaolengThe location is decent, and it's pretty convenient for dining. However, the hotel's breakfast was terrible; there was hardly anything to eat. The room itself was standard, but the air conditioning was old and quite noisy.
GGuest UserHabeth was a receptionist, late in Shoi, when we asked for a plus-cap, and the beach, Mo was clean, the hotel was clean, the rush was sweeping, the elevators were more, and the Egyptian children were walking and disturbing.
GGiovanniBThe place is clean and nice, the only issue was about the gym and the pool services. They don’t specify anywhere that these services are available only in the afternoon for men. Unfortunately the pool has no sunlight in the afternoon and the gym was perfect for a morning session but I wasn’t allowed to use it. These were the only reasons why I choose this hotel and it’s been a pity to don’t have the possibility to use them. The breakfast was ok.
Bbate lierThis was a really good hotel. The water had a slightly strange taste, but it was a great stay, and having breakfast included was a huge plus. It's a great value-for-money option in Dammam.
SSambuga”The hotel is a bit far from the airport, and the check-in process was very slow. The front desk staff asked me to pay an additional fee even though I had already paid via Trip.com. I explained this, but they still made me wait while they checked and asked to see my booking documents. Not impress this hotel service.