Featured facilities: Parking, Laundry Service (On-Site), Restaurant
108 reviews
7.5/10
1 night
From CAD 105
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9.4/10
Amazing
SSterling SThis hotel was amazing. Has a great view! And was extremely clean. The services was beyond amazing. We plan on returning and will most definitely stay here again.
GGuest UserIt was our first time staying at the Renaissance Historic Downtown Hotel. As we pulled in, we were Approached by the valet, who was very polite and kind. We walked into the lobby side door in immediately. There was a very pleasant and refreshing smell throughout the hotel. We immediately began to notice the decor which was very unique and impressive. As we approached the front desk to check in, the receptionist who was a young man, was very prompt and polite, and willing to share information about the area. As we went up to our room, we couldn’t help but notice the beautiful decor as well as how clean the environment was. I have been in the commercial cleaning business for over 30 years and pay attention to detail. As we opened our room, we were very impressed once again with how clean the room was and how nice the room was. To sum up this, my wife has put this on her list as her top favorite thus far and we have visited over 12 times. Thank you so much for making my wife’s 58th birthday. We had a wonderful experience
GGuest UserGreat customer service. Rick was friendly, funny and helpful.
Had a good sleep on the beds.
Evening social hour, snacks,& refreshments were nice.
Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome!
I have two suggestions that would make my rating a 5.
The floors in our room were dirty enough to make my sisters new, clean, white socks black.
The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there.
Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬
As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up).
Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
11391069****This is a good hotel, the location is close to the beach and the bay bridge in a few minutes to the river, you can take a walk in the morning. You can also use the morning time to walk around the bridge, walk to the opposite side and then force back. If you just arrive at night under the sunset, you can also take a walk by the river, and you can also walk directly to the ancient city by the sea. The hotel is very close to the attractions, very close to the museum and the core scenic spot of the pedestrian street, just walk. Especially worth mentioning is the front desk clerk of this hotel, Ms. Theresa Theresa. I left my passport at the hotel the next morning, and I have already traveled to two cities. The hotel sent me an email and said that I found my passport, but I didn’t pay attention. I have been calling to find the hotel the night before. I said that I don’t have my passport. Then read the email and call this hotel, they said they had found my passport. This aunt is very nice and very enthusiastic. I rushed back from another city to get my passport, thank goodness. Such a good service attitude and responsible spirit are worth living here if everyone has the opportunity to live here.
SSergei VoinaТоп подход к людям, начиная от приветственного шампанского до протеиновых батонов в зале. Отель в историческом здании в самом центре. Персонал очень доброжелательный, кровати удобные, всем очень довольны.
EEgglestonThe charming city of St. Augustine was made more charming by my stay here. You’re in walking distance of so many shops, eats, and entertainment. The hotel is as good as it gets for what you pay for.
GGuest Userbeautiful hotel and food was good although we saw two couples leave angry because of more than a 30 minute wait for breakfast. staff present were doing their best but the kitchen staff couldn’t keep up with orders
from my personal viewpoint, my only complaint is the additional $25 per night for parking. it feels like just another way to squeeze the customer
GGuest UserThe room provided wasn't 100% ready on our arrival the rooms advertised refrigerator was pulled out from its location with the door left opensitting on top of a towel collecting water that had been leaking for some time. Mint. Did respond quickly to the matter by cleaning up the watery mess and getting the refrigerated back into place. The refrigerator was plugged back in but eventually started to leak during the past 3 days of stay. The room did feel damp as there may have been high humidity present.