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5 star

Royal Phala Cliff Beach Resort
3.9/526 Reviews

Royal Phala Cliff Beach Resort

Ban Chang|7.03km from city centre
Upon arrival we were asked if we wanted an upgrade,that set the alarm bells ringing ,we decided to check the original room that was booked ( an annex on the beach with no direct access to the beach with very poor to no WiFi )and the upgrade room (main building)the original rooms were ok but an absolute pain to get too with lots of stairs ,a bridge and a lift to negotiate,the air conditioning in the original looked fairly new and the room had a decent view,we decided to view the upgrade which was a lot bigger and closer to the restaurant,pool and car park, we decided to go for the upgrade and pay the extra, the beds were comfortable and big,there was only 1 internal ceiling light which was in the corner of the room ( weird) no bedside lighting at all, so making the room very dark-at night ,the air conditioning was probably the original and although cool enough it was very noisy ,the bathroom had no toilet or tissue paper. The hotel itself has obviously seen better days and has been left to deteriorate for quite some time judging by the paint work and condition of the furniture . The swimming pool has issues with quite a few missing tiles,green algae and very poor condition duck boards around the pool which could be dangerous . There are cigarette stumps all around because of no ash trays and all the plant pots have cigarette stumps in them ,the one’s in the photo have been there for 3 days . Breakfast was ok and catered for most people there but again all the tissue dispensers on the tables were empty. We found the staff to be very nice and helpful with the exception of one lady in the restaurant who was quite rude to my wife and myself ,after finishing my dinner on our second evening I requested to charge the dinner to my room and she said “no you pay now “and brought the bill straight away and just stood next to me,I then had to phone my wife and ask her to come down from the room to pay for the dinner in cash ,the lady disappeared before my wife arrived and paid the cashier, the following morning I was eating breakfast and the same lady asked me if my wife was coming down for breakfast,i said that she was to which she replied she had better come quickly as breakfast was finished at 10 am,my wife duly arrived and the lady went straight to my wife and asked her if she had paid for my dinner the night before,she then informed her she better be quick to get breakfast as the restaurant was stopping at 10am ,my wife had to inform her that the time was actually 8.45am so why the fuss? There are a lot of issues with this hotel and I’m sure it would be an enormous and expensive task to return this hotel to its former glory ( fantastic position on the beach). This is the worst hotel we have ever stayed at in Thailand!

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Top rated hotels in Ban Chang

Looking for hotels in Ban Chang? Get inspired by reviews from real travellers.
Kantary Hotel Banchang
4.7/565 Reviews
It is a hotel that is conveniently located on the main road. easy to travel Food and food are easy to find near the Lotus Ban Chang department store. The room size is not very large, but the bedding equipment is of good quality. no noise will be outside good service staff
Xanadu Hotel at Utapao
4/59 Reviews
Excellent location, very nice staff and we will definitely stay again. The beds are very comfortable and the pool bar is very accommodating. 5 stars.
SCN City Hotel Rayong
3.4/54 Reviews
The staff is very friendly, breakfast was amazing. I wish we had more time just for that. The hotel is well located and the pool area is very relaxing eventhough its in the middle of busy Ban chang The only thing was that the lobby was extremely cold with its AC and our room smelled of cigarette smoke because someone else must have been smoking in another room... All in all, recomend!
Royal Phala Cliff Beach Resort
3.9/526 Reviews
Upon arrival we were asked if we wanted an upgrade,that set the alarm bells ringing ,we decided to check the original room that was booked ( an annex on the beach with no direct access to the beach with very poor to no WiFi )and the upgrade room (main building)the original rooms were ok but an absolute pain to get too with lots of stairs ,a bridge and a lift to negotiate,the air conditioning in the original looked fairly new and the room had a decent view,we decided to view the upgrade which was a lot bigger and closer to the restaurant,pool and car park, we decided to go for the upgrade and pay the extra, the beds were comfortable and big,there was only 1 internal ceiling light which was in the corner of the room ( weird) no bedside lighting at all, so making the room very dark-at night ,the air conditioning was probably the original and although cool enough it was very noisy ,the bathroom had no toilet or tissue paper. The hotel itself has obviously seen better days and has been left to deteriorate for quite some time judging by the paint work and condition of the furniture . The swimming pool has issues with quite a few missing tiles,green algae and very poor condition duck boards around the pool which could be dangerous . There are cigarette stumps all around because of no ash trays and all the plant pots have cigarette stumps in them ,the one’s in the photo have been there for 3 days . Breakfast was ok and catered for most people there but again all the tissue dispensers on the tables were empty. We found the staff to be very nice and helpful with the exception of one lady in the restaurant who was quite rude to my wife and myself ,after finishing my dinner on our second evening I requested to charge the dinner to my room and she said “no you pay now “and brought the bill straight away and just stood next to me,I then had to phone my wife and ask her to come down from the room to pay for the dinner in cash ,the lady disappeared before my wife arrived and paid the cashier, the following morning I was eating breakfast and the same lady asked me if my wife was coming down for breakfast,i said that she was to which she replied she had better come quickly as breakfast was finished at 10 am,my wife duly arrived and the lady went straight to my wife and asked her if she had paid for my dinner the night before,she then informed her she better be quick to get breakfast as the restaurant was stopping at 10am ,my wife had to inform her that the time was actually 8.45am so why the fuss? There are a lot of issues with this hotel and I’m sure it would be an enormous and expensive task to return this hotel to its former glory ( fantastic position on the beach). This is the worst hotel we have ever stayed at in Thailand!
Royal Place Banchang
4/51 Reviews
It can be said that Xanadu😊 has gone through a small twists and turns, and almost lost it in a foreign country~ The hotel address link leads to the wilderness for some reason, scared to death, but I found it after manually entering the address~ Hotel environment Nice, there is 711 in a few steps, convenient, with access control, I feel quite safe. Recommend~
Seastar Hotel and Service Apartment
5/51 Reviews

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Local Travel Info

Highest PriceCAD 388
Lowest PriceCAD 20
Number of Reviews 284
Number of hotels183
Average Price(Weekday Night)CAD 70
Average Price(Weekend Night)CAD 76