Premiere Classe Saintes ★★

"Very welcoming and responsive to issues"

Hotel de Toiras ★★★★★

"I had a fabulous time at Hotel de Toiras during our stay in May. The hotel is charming, and the staff were very attentive and accommodating throughout our three night stay. If you're a seafood lover, I would recommend the risotto on the menu at the restaurant. The rooms in this hotel are particularly beautiful and you can tell that a huge amount of thought has gone into the decoration and curation of the interiors and design, which adds to the overall experience. This, plus the location and good weather, meant that we had an idyllic stay in Ile de Re."

B&B Hotel Saintes ★★★

"A pleasant room, good litter. Hotel calm with large parking. Little bemol: there is no boiler in the rooms but the price quality ratio is very good"

Sure Hotel by Best Western Saintes ★★★

"HOTEL CORRECT RAPPORT QUALITE PRIX DEPUIS QUE CELUI-CI A ETE RESTAURE AVEC PLUS DE MODERNITE. PAR CONTRE, UNE ODEUR ASSEZ DERANGEANTE DANS LES COULOIRS. GRAND MANQUE D'EMPATHIE DE LA PART DU RESPONSABLE A L'ACCUEIL, MAL AIMABLE. HEUREUSEMENT LA DAME RELEVE LA SITUATION."

La Grande Terrasse Hôtel & Spa la Rochelle - MGallery ★★★★

"Overall good. Pleasant arrival, helpful and friendly staff. Sadly we had a noisy room and the male member of reception staff was a little rude about and argumentative, which is a shame. Small gym and very little equipment, mostly cardio. Tea and coffee provided in the room but no milk not even small UHT sachets. I asked for a small amount to make a drink and was informed I’d need to pay €4 for it. I’ve never experienced this in a hotel before and was a little shocked - does seem a little stingy given the price of the rooms here. No cup of tea for this English person today! Oh well. Nice pool area. Overall though, good. Stayed at better, stayed at worse."

Bel Hôtel Oléron Thalasso & Spa - MGallery Collection ★★★★

"Bonjour, we took a week to reflect before writing this review, so it's not an immediate, potentially more aggressive, reaction. We booked through Trip.com, which offered the best deal at the time, before the hotel even opened. Two days before arrival, the hotel called to ask about our preferences and requests for amenities, which was a good start. On arrival, we were greeted in the car park by the reception staff, which was excellent. THE RECEPTION or concierges – four young men and women – were polite, kind, and welcoming, but clearly not quite up to speed with the IT system. After a good fifteen minutes, we were shown around the establishment and then escorted to our room by the always-friendly staff. There were issues with two lifts: one was shut down due to a grinding noise, and the lift serving the aquatic area was broken. Since I have reduced mobility (PMR), the staff offered an outdoor route, which was fine, I suppose. Anyway, let's stay positive for now; the friendliness and kindness of all the staff were top-notch. Food, breakfasts – all very good. However, the paint finishes suggest the final inspection wasn't up to luxury liner standards. THE CHERRY ON TOP was our departure on Saturday, June 20, 2026. There were still plenty of receptionists, but the kindness and politeness had been replaced by incompetence. Two people ahead of us were served by one employee for 30 minutes. Then, our 'golden key' tried to deduct €468.22 from our deposit for extras from a single night's stay? We were surprised when he attributed an early departure to a room that wasn't ours! And the bill for the two meals had been paid the day before at the restaurant! The problem was, he wouldn't budge and tried to make us pay the tourist tax, which was already included in our Trip.com payment. Unconvinced, my wife showed him the Trip.com reservation and invoice, and he was flabbergasted, exclaiming, 'What's this? Booking, yes, but Trip…whatsit?' We arrived to check out at 9:10 AM on Saturday and left the hotel at 9:40 AM. All this to say, in the end, it all went smoothly. Everything is sorted, thank you and safe travels. So, I'm nitpicking, but let's not forget where we are, given the media reports about this HIGH-END hotel opening two weeks late. The problem is feeling like you're in a hotel management training school, specifically the RECEPTION section, except the price you pay corresponds to a fully operational HIGH-END hotel. The 'we just opened, we're starting out' excuse doesn't fly at this level. Both my wife and I have worked in entertainment; you have a free dress rehearsal to get everything right, then the general rehearsal, and only after that, when customers are paying, do you perform, certainly not with this kind of amateurism. Nothing like the reception at LA GRANDE TERRASSE, which is top-tier."

Hôtel la Monnaie Arty & Spa ★★★★

Hôtel Mercure la Rochelle Vieux-Port ★★★★

"Everything was perfect, but I regret the lack of servers who should be taking drink orders by the pool in the intense heat. It's unpleasant for customers, and what's more, the establishment is losing a lot of money."

La Baronnie Hotel et Spa ★★★★

"This hotel isn’t suitable for families- children under 5 aren’t allowed in the pool and some of the rooms aren’t so conditioned in the heat despite the cost. Beautiful hotel but made to feel unwelcome with families."