"We truly enjoyed our short stay at the Pine Tree Motel Cabins! It was extraordinarily hot outdoors this summer July 4th holiday, but along with a cool shower, our small cabin’s air conditioning made it very comfortable after a long day’s drive there from NYC. The cabins sit independently for privacy with a space for your vehicle. Our cabin was clean, stocked with toiletries and we were able to connect to the WiFi with ease and our television was cable ready. On the grounds, we experienced very peaceful mornings, people drinking their coffee on the porch. We would return afternoons to see some folks grilling their food while small children played outside. The nights were very calm quiet and the property was beautifully lit for added safety. The hosts here are the owners of the property, and do seem to give individual attention to their guests in our experience. They introduced themselves and are genuinely sweet and friendly people. They gave us suggestions on where to eat and directions to different locations. We enjoyed getting to know them a bit personally which you don’t get at the big chain style hotels. Angela met and pet our dog and wanted him to be as comfortable there as we were! We would certainly stay there again as this was our first trip to the Adirondacks region. We thank them for a lovely stay! - Amanda and Jorge"

"We visited Fern at the end of September for 6 nights. I have cancer and prior to the trip Wendy was as nice as could be - flexible and accommodating in every way. I wish I could say it stayed that way. A free boat ride on the lake is a feature of all stays. It started with her offer to take us on a private boat ride the next day, rather than have to go the day of arrival w others. We accepted her offer. I texted her 15 minutes prior to confirm & find out where to meet, and she had forgotten about it. Rather than apologize, which we would’ve understood and forgiven, she made up an excuse about the water being choppy and windy (it wasn’t) & texted “Tomorrow looks fabulous. Why don’t we do it then?” We had prior plans, it was our vacation! Her response “we will make it work, no worries.” She never followed up. I mentioned it to her the day before we left early PM. She said 5pm would work but it would be cold & windy, dress warm. We declined. She had forgotten again. No apology. Her assistant Sasha had a sour attitude the entire time we were there. Never a smile. You have to ask for toilet paper. They keep it locked up. What?! She actually questioned why we needed another roll! Like others, we had breakfast brought to our room. She would actually knock on our door to see if we were done because she wanted the tray back. We finally told her we’d bring it back when we were done. The room itself (pine room) had multiple problems. The fireplace was broken. A real letdown. Wendy tried to fix it and wasn’t successful. She claimed she didn’t know beforehand. Sorry but as the manager it’s her responsibility to test these things before every guest comes. We had 3 windows and one didn’t open at all. Again there was no accountability. Because of this, ventilation was lousy. We had turned on the A/C because of this and the firepit that was on most nights and caused very smoky air in our room. ASTHMATICS beware. Sasha reprimanded us because of this. “Why in the world did you put the air on when it’s comfortable outside?” Then the air leaked all over the dresser. There was no chair in the room - just a worn out couch. The heavy, stiff bedspread on the bed was old and unlikely to have been washed between guests. It would be too big a production for a small outfit to undertake. Which makes it very unsanitary. See attached photos of this and the carpet on the hard wood floor which has no padding making it extremely uncomfortable to sit on so if you’re eating breakfast inside your room it’s difficult. Photo of breakfast too In contrast to the bountiful breakfast shown on the website, we received very small amounts of food - ROTTEN berries, a piece of ham literally 1” big, 1/2 cup of scrambled eggs. The area itself has next to no place to eat unless you drive at least 20 minutes for pizza and the like, want to eat unhealthy bar food, or pay a fortune for a healthy meal at Friends Lake Inn. And a good supermarket? Good luck!! Lastly as we were more than ready to leave, "