"Great place for a business trip."

"Nice comfortable room, great breakfast, good location and attractive swimming pool."

"The hotel with a good environment and good location. Go any way very convinien."

"Wonderful arrangements and taking care by staff of Patra Dumai especially Nina who always humble and friendly with us and this hotel is located in nearly Kilang Pertamina of Dumai . Communication, hospitality are awesome in this hotel. Food also available international standard. Everything is alright here. Thank you"

"hi cititel management , I would like to share some feedback based on my recent stay. Firstly, the bedsheets appear to have stains that were not properly removed. I kindly suggest ensuring that the bedsheets are thoroughly cleaned before being provided to guests. Secondly, the shower is already damaged and should be repaired or replaced, as it affects the overall comfort of the stay. Additionally, the air conditioning does not seem to be functioning properly and may require servicing, as it was not cold enough. I would also like to highlight an issue regarding the swimming pool. There is signage near the lift indicating the presence of a swimming pool, but upon checking, there was no swimming pool available. This creates false expectations for guests, as we were looking forward to using the facility. Lastly, regarding the breakfast service, I hope the staff can refill the food more frequently. During breakfast hours, several food items were left empty and were not replenished promptly. I hope this feedback can help improve the overall service and guest experience. Thank you."

"The staff kitchen very good and friendly. Nasi goreng for breakfast is delicious. The housekeeper properly cleaned the room."

"It is very comfortable to stay here"

"This hotel WONT LET YOU CHECK IN PAST MIDDAY. Please be aware of this when booking, it's an unusual rule which I only discovered after paying, despite arriving in town early afternoon I wasn't allowed to access the room I had paid for. Bad business"