GGuest UserService was decent although they did not have us booked for the correct room that we had selected online via the Trip app. After a second trip back to the lobby to discuss options, they did provide us with a similar balcony room but less the jacuzzi tub.
CCelinetaoI climbed on my bed and walked around my pillow. I really couldn’t say it. I didn’t have time to take pictures. I don’t know if the hotel will have any words.