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9.1/10
Great
CCHEN F LWow. We love the staff and our experience.
Room: The room was clean and the bed and pillows were comfortable.
There are great blackout curtains on both sides of the bed that can charge the device.
Staff: On our first night, a gentleman checked in for us, his service and attitude was the best and very welcoming.
The staff wanted to work here and I felt very welcome and valued as a guest.
Even if you don’t have activities to attend in Long Beach, I will stay here and travel further afield to participate in what you’re going to do!
We will definitely be back :)
EE238841****Nice hotel, the front desk is kind, breakfast is provided every day (although not delicious), there is a microwave oven downstairs to heat the packaged food, although the location is a bit biased, there is wholefoods or sprouts nearby walking, in short, it is very convenient
GGuest UserThe room is small and old, facing the street and very noisy, and the nearby bar is still noisy at 2-3 am. The service is also average, parking fee is charged, and the breakfast is very monotonous. The only thing is that the location is good
MmichaelfengjiaYou can see the bay, but the view is not very magnificent. The sea view is a bit expensive and not worth it. The price of hotels in this area is very high, and the price/performance ratio is not bad. Parking charges, convenient for eating around.
YYee11A pleasant stay experience with courtyard @ Marriott Long Beach. The room is cozy. Front desk, Stephanie was really helpful and friendly. The hotel is also equipped with self guest laundry which is payable but morning coffee provided at the lobby is free. The location of the hotel was also pretty good, surrounded with nice cafes and restaurants. Overall, great place to stay in!
GGuest UserThe sound insulation of the hotel is relatively poor. There are a lot of sounds outside the door. The service is very good. The location is very good and you can see the holiday lighting facilities opposite. The old four-star facilities are relatively old. I will consider staying again.
QQINGLIThere are two family hotels in Long Beach. This one is located by the sea. The other one is next to the airport. I have stayed at both hotels. It was the first one I lived in. The one close to the airport was not comfortable and the cost performance was not high. The parking fee plus the room charge added up to nearly 1800. My room can't see the sea yet, I booked a double bed, but gave me a double bed, and I was too lazy to change ~ The room was still clean, the cooking utensils were very complete, and the check-in staff was very enthusiastic But the air conditioner was too noisy, basically I couldn't sleep well all night! For breakfast at 9:30, there is no more food, the waiters can't wait to pack up and go home. Go early if you have breakfast.
AAnonymous UserI forgot to take pictures. The filter of the coffee machine was very dirty, so I asked the front desk to help me change a machine or deal with it. Then they changed it to a broken one, and then changed it again, it was still broken... The front desk asked me why it was broken... and said they might not have other machines, and she couldn't do anything. So I replied to her: Sorry, this is not my responsibility... So they cleaned the water tank filter that was taken away and gave it back to me.
GGuest UserThis was our 2nd year of attending Dark Harbor. We had a larger room this year with a harbor view. The negative things were the amenities. Last year there were no amenities whatsoever and bed bugs. I contacted the management team and let them know what had happened. I was assured that we would be compensated for the problem. Not only were we not compensated but we actually paid more for our room.
We are not new to the Halloween 🎃 event. We attended the Shipwreck events the first 10 years it was open with our kids and friends.
I am very disappointed that you misrepresented your care of returning passengers.
Other than that we are looking forward to next year.