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8.8/10
Very Good
GGaitherDService at the front desk was efficient. We are elderly and a young man who worked at hotel assisted us with our luggage upon arrival and refused a tip. What a shock.🫢 Both my husband I tried to give it to him. So great beginning! Give him a raise! The cleaning staff on the 4th floor was very helpful and courteous. The best part is the location. Everything you need is within a few miles if not across the street. This will be our return choice to stay.
I’m only sorry there were no warm cookies. They definitely should be given out on the weekend.
GGuest UserA very happy and enjoyable stay over there. Have to praise excellent service provided by the professional and friendly Staff as well as the Personnel for keeping the room clean and tidy. The food was fresh and tasty. All the facilities this place has offered highly satisfied the expectations.
BbeardandacameraThis hotel is in an excellent location right next to the Rochester International Airport. It is easy to get to and from the airport in a matter of seconds. The front desk staff was very polite and accommodating. My flight left before breakfast was served so I cannot comment on that. The room was spacious and had all I needed.
GGuest UserStaff was gracious and friendly, bar was awesome and entertainment was great. Morning cafe options were good and appreciate the free coffee! Rooms were spacious and clean, beds were comfortable and love the king size bed! Bathroom had some stains on wall that could have been cleaned easily so that was a little gross. Shower was not super warm but was ok. Was with a (well behaved) hockey group and I know staff was struggling with another team who was not cooperating with expectations and I felt bad for them, lots of credit to them for their patience. Overall would 100% stay here again.
PPatriciaAccommodations were adequate, however we entered with a PIF account and $561.00 was held against my account. I had to have 2 discussions with front desk. I’ve yet to see it resolved
李李Unexpectedly staying at this hotel is not the same as Hilton in China. But still very good, the key location is very convenient, not far from the highway, access is very convenient
JJIANThe hotel is conveniently located for transit or return. But a little distance from the city, you need to drive. Then it is more old. But the price is good, breakfast is OK.
AAngela Zhang XMExcept for no housekeeper cleaning every day, everything else is fine. Breakfast buffet for one person for 10 dollars, although the dishes are less, it is still affordable.