The Narada Tropical Resort Hainan (Hainan Junlan Redaiyulin Wenquan Jiudian) is a resort hotel featuring a tropical rain forest environment. The hotel enjoys a location surrounded by some of the most pristine tropical wilderness areas in China, near a beautiful waterfall and tropical plants, as well as a hot spring with an average temperature of 93℃. A 50 minutes drive sees to the Nanwan Monkey Island. Guests can take a walk along the path while breathing in fresh air or spend hours in the hot spring pools, spa. They can also take a dip at the outdoor swimming pool or go out cycling.
"I'd like to start by saying the hotel's overall environment is very comfortable, giving you that rainforest vibe. The staff's attitude is also excellent. However, my stay this time was quite disappointing, and I likely won't choose this hotel again.
First off, when I booked, I selected the 'early check-in 4 hours in advance' option, and when I contacted them online at the time, I was told it was successfully reserved. Yet, when I arrived at the hotel at 1 PM, there was a long queue for check-in, and I waited for quite a while. When it was finally my turn, I was informed that there were no rooms available and none had been cleaned yet. So, what was the point of reserving early check-in? After contacting Trip.com, I was told the hotel couldn't do anything about it, as the rooms weren't ready, and I'd have to wait another hour for an 'expedited' cleaning.
I finally got to my room around 2 PM and immediately tried to fill the hot spring bath. The water flow was incredibly slow; after nearly two hours, it hadn't even filled halfway. I had to contact maintenance to come and check it. After about twenty minutes of repairs, the water flow finally became normal, but by then, I gave up on soaking and went to grab some food.
Furthermore, the room facilities are indeed quite old. The 2-meter bed felt severely aged; just a slight turn or movement would make a loud noise, which significantly disturbed my rest.
On a positive note, the hotel's Chinese restaurant and breakfast restaurant were quite good."