The Zhengzhou Yinji Ice and Snow Hotel provides a great place for travelers to relax after a busy day. Visitors to Xinmi will find that the Zhengzhou Yinji Ice and Snow Hotel is a fantastic accommodation choice. The hotel is approximately 52km away from Zhengzhou Xinzheng International Airport. Zhengzhou Xinzheng International Airport is approximately 52km away by road. Guests will find Enjoy Animal Kingdom, Enjoy International Resort and Yinji Animal Kingdom - Fountain just a short distance from the hotel. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. For guests traveling with families, this hotel is consistently one of the most popular choices.
"Service: A huge commendation and thank you to the staff at Zhengzhou Yinji Ice and Snow Hotel, especially Kid and Princess Elsa.
On April 19th, my family of three checked into the Eskimo-themed family room. Every child gets incredibly excited when staying in a new place. My son, due to his excessive excitement, playfully tugged on a hanger in the wardrobe, and the clip on it pinched his left pinky, causing it to bleed. We immediately called housekeeping to ask if they had a band-aid. To our surprise, they not only sent a pack of band-aids but also disinfectant iodine swabs. We felt warmth and care on our very first day.
On April 20th, around 7 PM, we took the hotel's mini-train to the Animal Kingdom to watch the Tree of Life fireworks show. In our rush to get on the train, I dropped the tiger bus bubble machine we bought earlier that day in the park. As a result, the liquid bottle separated from the upper part of the machine (as circled in green in Figure 2), and even worse, the broken part of the liquid bottle's screw cap got stuck inside the machine. We tried to twist it out for a long time but couldn't. You know how children are; if something they love breaks, they get very sad and desperately want it back to normal. I was already preparing for the worst, planning to buy an identical one at the hotel's commercial street the next day. After the fireworks show, we went to the Animal Kingdom's customer service center to borrow pliers, but that didn't work either. On the way back to the hotel, I was racking my brain trying to figure out how to fix it, thinking maybe the bubble liquid was too sticky or that cold contraction/thermal expansion would help if I put it in the fridge overnight. By the time we got back to the hotel, it was 8:30 PM. We went to the front desk and found a staff member named ”Kid” (the handsome young man on the left in Figure 3), hoping to borrow a suitable tool to continue fixing it in our room. To my surprise, ”Kid” immediately told us to go back to our room and wait, and he would fix it and bring it up. I was incredibly astonished at the time because this was clearly beyond his job responsibilities. Around 9 PM, the doorbell rang. We saw ”Kid” and ”Princess Elsa” come together, bringing the repaired bubble machine. They even refilled it with bubble liquid and, to our even greater surprise, gave us four extra batteries, saying they were worried it might run out of power! [Crying emoji] Oh my goodness, my feelings at that moment! After two hours of trying to fix it myself, I was truly overwhelmed by the unexpected warmth and kindness. All I could say was, ”Thank you, thank you so much!”
I absolutely had to share my genuine feelings today, no matter how late it was. Through this public platform, I want to give a big shout-out to these two lovely staff members. Their enthusiasm and thoughtfulness made us feel right at home. This short 3-day trip became unforgettable because of this incident, something I'd never experienced before on family trips. If I'm lucky enough to stay at Yinji Ice and Snow Hotel again, I hope to see them. Thank you both again."