Trio Azana Resort Magelang, managed by Azana Hospitality, is strategically located at the crossroads connecting Yogyakarta, Semarang, Purworejo, and Salatiga, offering a unique city resort concept. Situated within the heart of Magelang, the resort is conveniently positioned directly in front of one of the city’s major shopping malls. At the rear, the property is beautifully bordered by the foothills of Mount Tidar, providing a serene natural backdrop.
The resort features 101 well-appointed rooms, ample parking space, lush green open areas, a playground, a restaurant, six meeting rooms, and one elegant ballroom. It also boasts one of the most comprehensive sports facilities in its class, including a swimming pool, jogging track, indoor and outdoor basketball courts, tennis court, badminton court, volleyball court, and futsal field.
"I had an unpleasant experience during my stay at this hotel. I booked three rooms for my family, including my elderly parents. All three rooms I was given hadn't been used in a long time. When we arrived, the rooms hadn't been cleaned at all. There were lots of cobwebs and dead insects in the bathroom, and the bolsters and pillows smelled damp and moldy. There were tiny insects on the bed and blankets, and both the room and bathroom had a musty, damp smell. There were black mold spots on the ceiling. We had to ask housekeeping to clean all the rooms while we went out to dinner, but unfortunately, only two rooms could be cleaned. My parents' room couldn't be cleaned because it was already late and I felt bad for the housekeeping staff, as there was only one person on duty.
However, for breakfast, I commend the service, the delicious food, and the variety of options.
In the future, I hope the hotel management will pay more attention to the cleanliness and comfort of the guest rooms. Please don't assign long-vacant rooms that haven't been checked or cleaned to guests, especially those traveling with elderly parents or children. It's a shame this experience made our vacation in Magelang less enjoyable."