Si Rusa Hotels with Wifi

"The service was excellent, and the front desk staff were very patient in answering all our questions. The room was clean and tidy. The only downside was a musty smell when we first entered the room. It would be perfect if they could extend some of the lovely lobby fragrance to the rooms. However, the odor dissipated once we turned on the air conditioning and fan. We stayed for four days and three nights and were very happy and satisfied. This was the most comfortable and enjoyable place I stayed during my two-week vacation in Malaysia. Highly recommended for a relaxing getaway!"

"I recently stayed at Thistle Hotel Port Dickson, and unfortunately, the overall experience was disappointing due to several service and management issues. The first problem was the check-in process. It took almost 50 minutes to check in, which is far too long. Even worse, there was no air conditioning in the lobby, so guests had to stand in a hot and uncomfortable environment while waiting in the queue. The room amenities were also inadequate. The bathroom only provided a 100ml bottle of shampoo and shower gel, which was not enough for guests who wanted to shower multiple times during their stay. The most frustrating issue was the infinity pool. The hotel indicated that the pool was open, but when we arrived, there was only a notice saying the pool was closed because no lifeguard was on duty. When I called the front desk to ask when the lifeguard would return, I was told the pool had actually been closed for a long time due to maintenance. This explanation was very confusing because on the evening we checked in, we saw guests using the pool, and the poolside food and beverage service was operating as usual. The following morning, the pool was suddenly closed. If the pool had really been under long-term maintenance, why wasn't the area blocked off properly or a maintenance notice displayed? Instead, the notice only stated that the pool was closed because no lifeguard was available. The inconsistent information and poor communication were unacceptable. The breakfast experience was equally disappointing. The service was very poor. Dirty plates were not cleared promptly, and we had to ask several times before staff came to clear the table. Food trays were frequently empty and not refilled in a timely manner—I had to return three times before I could finally get some of the items I wanted. The egg station was another example of inconsistent service. When my mother requested sunny-side-up eggs, the staff told her they only served omelettes. However, when I went to ask again, the same staff immediately agreed to cook sunny-side-up eggs. This inconsistency was confusing and reflected poorly on the staff's service standards. Overall, while the hotel has good facilities and potential, the slow check-in process, poor communication, inadequate amenities, and below-average breakfast service made this stay disappointing. I hope the management takes these issues seriously and improves both their customer service and operational standards."

"We had a family vacation here and booked a 3-bedroom apartment for our family. The Superior King Room was excellent — clean, comfortable, and well-equipped with an iron, kettle, toothbrushes, and even a prayer mat. The 3-bedroom apartment was very spacious. Each bedroom had its own bathroom, and the living hall was huge, making it perfect for a family stay. The pool was very entertaining for the kids, especially with the water slides. The beach is just a short walk away from the resort. There were also plenty of activities such as table tennis, carrom, and swings, all with a beautiful beach view. The breakfast buffet offered a wide variety of food, and everything was delicious. Overall, we had a wonderful stay and would definitely recommend this place for families with children."

"Room: We stayed in a Double Queen room, which was spacious, clean, and comfortable. The beds were very cozy, and the bathroom was generally cleaned. However, on our second day, the housekeeping only made the beds and gave the bathroom a basic clean. They did not refill the toiletries, coffee, or other amenities. We called the reception and the refill items were sent to our room promptly. Splash Park: Everything was great! Our kids had an amazing time and really enjoyed the Splash Park. Breakfast: The food was delicious with a good variety of choices. However, some dishes were not refilled promptly, and we had to request the staff to replenish certain food items, beverages, and even the cutlery. Everything was good overall. There are just a few small areas that could be improved, possibly due to a shortage of staff during busy hours. Overall: We had a pleasant stay and really enjoyed the hotel. The rooms were comfortable, the Splash Park was fantastic, and the hotel staff were friendly and helpful. There was also plenty of parking available, which was very convenient. Despite the minor housekeeping and breakfast service issues, we would definitely stay here again and look forward to returning in the future."

"Generally, a good place for quiet, peaceful, relaxing stay by the beach side. Overall, its a good experience to stay in this villa as its just like home away from home. Not that many guests as in a hotel with many guests. Highly recommended for couple to enjoy quiet bonding time or for family get together event."

"the place feels a bit run down and could use better maintenance. The pool is quite small and some facilities are quite basic"