"I stayed there for 2 nights. The room key is difficult to find because the door is dark in color (it is hard to see even with the lights in the hallway), so it may be difficult for elderly people or those with visual impairments. I was satisfied with the breakfast and the large communal bath. I was surprised that I couldn't set a wake-up call during the day, and that I got a notification on my cell phone."

"A thoroughly satisfying and impeccable hot spring trip. This hotel is nestled deep in the mountains of Itoigawa, far from the hustle and bustle of the city. The Hakuba Buddha statue is nearby, and a large silken thread runs past the entrance. Facilities: The hotel is a bit far from the train station, but calling ahead will arrange a shuttle service in a Mitsubishi Delica – a very comfortable ride. The hotel has a large public bath with three private baths. Check-in includes 30 minutes of complimentary bath time, after which it costs 2200 yen for every 45 minutes. We used two of them and found them very relaxing. Cleanliness: Very clean. The hotel is exceptionally well-maintained; there was practically no dust. Environment: Cozy and inviting. Soft background music plays in the public areas, creating a relaxing atmosphere. Service: The hotel staff are very welcoming, with a greeter upon check-in. The auntie and uncle at the front desk were particularly helpful and friendly, but they seemed a little unfamiliar with WeChat payment since we were the first guests to use it. Both breakfast and dinner were excellent."

"This secret hot spring really exceeded our expectations. We must come here when it snows in winter. The hotel staff was very responsible and even helped me find my lost items. The hotel has a shuttle bus service. You can make a reservation by phone to pick up and drop off at Itoigawa. Very convenient."

"Overall: ⭐️⭐️⭐️⭐️ Rooms: ⭐️⭐️⭐️ Most rooms seem to have a river view. While the facilities feel a bit old, the cleaning is thorough, so it didn't feel dirty. Baths: ⭐️⭐️⭐️⭐️ While the facilities feel a bit old, the cleaning is thorough, so it didn't feel dirty. The indoor bath was around 40℃, and the open-air bath was around 38℃, a little on the lukewarm side. The water quality was slightly cloudy brown, had a petroleum smell, and tasted salty, so I think it's a matter of personal preference. Also, the men's bath has a sauna, which is still new, and the indoor thermometer read 80℃. The cold plunge pool is particularly noteworthy; the water quality was as refreshing as the cold plunge pool at Shikiji, a sauna mecca in Shizuoka. I highly recommend that sauna enthusiasts nationwide experience it. Food: ⭐️⭐️ Breakfast and dinner are buffet style. Since it's a rice-producing region, the white rice is delicious, but the side dishes are mostly simple and neither particularly good nor bad."

"The owner was friendly, kind and helpful.  My room in the guesthouse was private and secluded from all other rooms and was equipped with a fridge, kettle and toaster oven.  Unfortunately, the temperature dipped below 10C one night and the room was not heated."