"The price is moderate compared to other hotels. The sofa bed can be opened. There are two swimming pools and the beach is open. Check-in is at 4:00 and check-out is at 11:00 the next day. If you plan to stay in the hotel, make full use of your time."

"The front desk receptionist was very upset. Although I requested to arrange twin beds in two rooms more than two months in advance, Ctrip obviously did not do its job well. Three generations of grandparents and grandchildren came out for vacation, but they only arranged two large beds. How could people sleep? Finally, after communicating with the front desk receptionist again and again, the problem was solved! It was not Ctrip customer service who helped me solve the problem! Remind guests who book overseas hotels that if you have any requirements for the room, it is best to communicate with Ctrip customer service by phone to confirm it! ! !"

"We booked 6 nights at the ocean front Royal Bungalow (Junior Suite) paying over 700 per night. The room ended up being upstair, with no direct access to the beach as the name beachfront Bungalow implies. It was not worth the money and our experience at the resort was one of the worst. I'm trying to be as fair and constructive as possible, hoping the GM and/or owners of the resort can read and do something about it: 1. More than half the staff didn't seem to be happy doing what they did. This showed through the interactions with us: very polite, but cold and had the wrong energy. Suggestion: treat your staff better, pay them more to make sure they are happy. 2. We arrived as a family of 4, which was communicated via our booking in advance. The resort didn't pull out the sofa to turn it into a bed, not even additional sheet, and pillows. We had to request for help with the sofa bed. The staff showed up at the door handing us those items, no intention to go in to help us set up. We asked specifically for help. He stepped in, with full dirty shoes on, to pull out the sofa, then leave. Suggestion: for the price you charge, this level of service is inadequate. Train your staff better, to take shoes off when stepping in guests' rooms. 3. We noticed how dirty the floor was the moment we stepped inside. I had to wipe it off with some paper (see photos) 4. The room is large, but I don't know why the mini fridge was put inside the toilet, not too far from where people do their business (see photos) 5. The breakfast was TERRIBLE. The 2 included photos show ALL the food there was on our last morning there. ALL processed frozen protein. Just terrible. It was as if the chef made no effort to prepare decent food, or a calculated decision by the ownership to cut operating costs to maximize profit. 6. The car parking lot is always full when we come back late afternoon, because of the nightly Lu'au. 7. And perhaps the worst was when we spoke to the manager about this, she didn't care to hear the details, nor make any attempts to rectify. She just casually offered us to check out early, charging us 2 nights and refunded 4. Maybe that was for the best as we ended up booking at Weilia Marriott for less, despite that resort is much better on many dimensions."

"There was a large-scale power outage on the day I left, so I checked out immediately after my stay and requested a refund."

"It has abundant cooking facilities and is suitable for a whole family."

"Bad service at reception."

"The hygiene was excellent, and the facilities were complete, although the decor was a bit dated. The service was attentive and the staff responded quickly. The kitchen in the room was small but well-equipped. I would consider staying here again."

"A very good experience; you can see manta rays at night."

"The check-in desk is important in any hotel. The facilities here are good, but the check-in desk and parking lot manager's service is poor compared to the price."