"Try to cancel a trip, but reject by the hotel and zero refund"

"I was only there for the night, but hotel was clean and seems to be a great location. Since I booked through trip.com hotel should always ask for a credit to be on file for ease of charges. There was a misunderstanding when I used the breakfast buffet thinking this would be billed to my room."

"Great location!"

"Everything about my stay was great—the location, the breakfast, and especially the public Japanese-style bath. I also appreciated that the hotel is environmentally conscious, with room cleaning only once every three days. However, one thing I was disappointed with was that they didn’t provide drinking water in the room. I believe it should be a standard offering for all room types, regardless of what you’ve booked."

"I stayed here for the purpose of visiting my son who lives in Kashiwa. Compared to the nearby Toyoko Inn, the room was a little bigger, so I was able to open two trunks. The only regret was that breakfast was separate and there was no coin laundry, but it was close to the train station, department store, and convenience store, so there were more advantages."

"Hotel near station, good soundproofing, breakfast not diverse."

"Excellent!! This is the second time I have booked a room at this hotel. I always use the Route Inn service in different places in Japan. I like the facilities, breakfast, comfort, privacy, very satisfied. I will soon return to this hotel. Now, as a member of Route Inn and Trip.com, I can book flights and hotels with benefits and a lot of convenience."

"I wish it were a little cleaner! 1: Dust was hanging from the ceiling. 2: The bathtub was stained black. 3: The light switch was hard to find. 4: The air conditioner vent was stained black. 5: There was no water supply; it would feel cleaner if there was one on the floor. These were some of the things that bothered me! Good points: 1: They held my luggage at the front desk after check-out. I was very grateful. They even let me change clothes when I picked up my luggage. 2: They offered coffee, which was a nice touch for a coffee lover like me. 3: The front desk staff were very helpful. That's all."

"I inadvertently went to Toyoko Inn Kashiwa Eki Nishi Guchi because a security guard at the West Bus Terminal pointed me in that direction. I was delighted to find a Toyoko Inn, with my luggages trundling along the path, amidst the cold weather. Alas, I discovered it to be the wrong one. The staff at the front desk were extremely helpful and hospitable to myself, a weary traveller. They allowed me to leave the larger luggage in the lobby and to retrieve it later, while I went in search of my hotel, Toyoko Inn Kashiwa Eki Higashi Guchi, located on the east side. Unfortunately, there are no shuttle services between the sister hotels. The staff at this hotel were warm and friendly, greeting you in Japanese with “Have A Nice Day” upon leaving and “Welcome Back,” upon returning. Each guest is expected to place towels outside his/her room, with fresh ones provided in a bag on the door handle, later in the day. The room would be made up on the fourth night. Breakfast was an array of noodles, rice, salad, soup, bread rolls, and natte (a healthy source of vitamin K2) - a different & healthier palate for a change. The staff at the breakfast counter would also greet you, much to my amazement! I would have loved to have visited Akeboyonama Agriculture Park, if the hotel were to offer such trips."