Kettering

Usual premier inn standard hotel but only told that the restaurant and bar wouldn't be open during our stay the day before by email. Being a out of town hotel finding a place to eat and a night time drink was a pain and hassle after being out all day. If we had been told this earlier we would have booked somewhere else

Very poor experience. The room was ridiculously hot, the heating controls were broken and it was nearly 30°c in our room despite it only being 14°c outside. The bedside table had been ripped off the wall, there were no plugs working by the bed and only 1 towel was provided for 3 of us. Despite requesting a room for an infant with baby cot, travelling with a buggy etc. We were given a room with no cot and the room was on the 1st floor (no lift in our building) so we had to struggle up the stairs with the buggy. There is no phone in the room so had to walk backwards and forwards to the other building to explain these issues at reception (didn't get sorted). The car park had vans taking up 2 spaces so parking was tight and there were screws and nails all over the carpark so be careful when arriving or leaving as it's likely you'll get a puncture.

Hotel was adequate, although no modern facilities such as USB charging sockets. The attached Brewers Fayre was poor - the service was poor, and they stopped serving food at 7.30pm. The meal deal was poor - we ended up paying more than if we had not paid for the deal. We won't be staying there again.

Very basic hotel that is in desperate need of updating. Two people on reception, one of which is a trainee. Slow service. Room wasn't clean and linen was of poor quality. No cooked breakfast available only a small continental. Our booking was competed over the phone but on arrival at the hotel we had to wait half an hour for the receptionist to put the twin beds in there and make the beds. Not impressed with this hotel. Not sure if it is also going to be closing soon.

This hotel should look at a way of cooling the rooms during the current heatwave. There was no aircon, just a fan which was useless. It was so hot it was difficult to breathe. Unbearable!! We ended up trying to cool down under a cold shower. You can't expect people to sleep in these rooms. It must be a health and safety issue, especially for older people like ourselves. We checked in after midnight in the early hours of Saturday morning due to having a puncture and not being able to travel the 80 miles home. Although the website accepted our Friday night stay, the receptionist insisted we would need to wait until 3pm as it was a Saturday booking. Eventually he relented and changed the date. However, we were still charged the Saturday night rate which is double the Friday night.

I stay in hotels frequently for work and as the advert says "you know what you're getting with a Premier Inn". This one has a handy location, plenty of parking, and top-tier staff. It's my go-to when I'm in the Kettering area.

Very friendly, professional and helpful staff, especially the ladies at reception, who were extremely helpful and accommodating to the guests. I highly recommend this place to everyone.

I had a really great stay at this hotel, and I want to say a big thank you to Inga at reception. She was incredibly kind, welcoming, and always happy to help. Her positive attitude and excellent service made my stay even better. Thank you, Inga—you’re amazing!

Zero stars - appalling treatment of a British veteran with no compassion for disability when providing feedback on issues with room. My partner and I stayed at the Premier Inn in Kettering and had a room for somebody with mobility issues / disability booked. The room was spacious and there was a wet room. So far so good. The rest was just horrible with a bed that was not suitable for somebody with a spinal injury or in a wheelchair. The shower in the bathroom was broken so that water rushed out of the hosepipe and the shower head. We had booked our breakfast the night before only to be told in the morning that they had run out of food and so no breakfast was available. Staff at reception desk were nice but only referred us to customer service to complain after the fact which we did with two emails full of "I appreciate, I appreciate, sorry sorry but after reviewing it is what it is..." That's simply not good enough as somebody else who is, like my partner, in pain and cannot sleep and therefore cannot continue their journey as planned. A refund would have been appropriate but it seems that a British veteran with a spinal injury from line of duty is only worth being treated like a third class citizen. Appalling!