Mercure Hotels in Kunming

The room facilities exceeded my expectations, and both the service and environment were excellent! The breakfast was diverse and delicious, making for a very comfortable stay overall! I was extremely satisfied and will prioritize Mercure if I visit Kunming again.

I've been to Kunming many times and have stayed at many hotels near Kunming Airport. This was my first time driving here and also my first time choosing Mercure. First off, the service attitude, whether from the front desk or the housekeeping staff, was quite good. The front desk even came over to change my room when they saw my request to be away from the elevator, which was very considerate. They also provided a breakfast box for my early morning airport transfer. The room wasn't big but it was very well-appointed. The air conditioning was very cool, and the minibar was well-stocked. The parking lot looked large, but parking spaces were actually quite tight. The hotel is close to the airport, less than a 10-minute drive. Some airplane noise from takeoffs and landings is normal and manageable. However, I wonder if the noise from the room's own air conditioning could be addressed? Many parts of the showerhead in the bathroom were loose. I'm not sure if the housekeeping supervisor thoroughly checks the rooms. It took a long time for hot water to come through in both the shower and the sink. I hope this can be improved. The walk from the front desk to the elevator was quite convoluted and hard to find for first-time guests. Plus, the hallway was very stuffy and hot.