"Very good, good environment and good service"

"The room lock wouldn't engage, and the air conditioner, set to heating, was blowing cold air, waking me up with a chill. I asked the hotel to come and check, and waited for almost half an hour, making several calls to urge them. They couldn't fix it and offered to change rooms, but the air conditioner in the new room also wasn't heating. It was already 10 PM, and I didn't want the hassle anymore, so I didn't ask for a room change. By then, I was feeling cold all over and showing signs of a cold. I contacted Ctrip customer service and the hotel, requesting medication. After several rounds of communication, they finally agreed, but the medication didn't arrive until around 1 AM, and I had to sign a waiver. This is the service and speed of a hotel. I didn't sleep well all night and checked out at 8 AM the next day (I checked in at 5 PM the previous day). When I checked out, I was coughing badly, and the front desk didn't even acknowledge me or say anything. I asked for a refund, but they refused, only offering a bottle of red wine, which they didn't even offer proactively; they only brought it out after I asked. Can I accept something so insincere? Of course, I couldn't accept it. I was sick, and after leaving the house, I realized I had driven away and didn't know how to get out. I had to go back to ask for directions. There was absolutely no proactive service; the service was completely unbecoming of a five-star hotel. Neither of the two managers showed up throughout the entire incident. They didn't treat their guests like royalty, acting like they were above everyone else. They acted like the hotel owners were God."

"This hotel stay completely disappointed. Every detail and experience deserves a five-star rating! First, I want to praise the service. Whether it was checking in at the front desk or contacting the staff along the way, they were incredibly patient. The process was quick, and they proactively provided detailed information about how to use the facilities. Any questions were also promptly addressed, making the entire process incredibly hassle-free. The room was even more spacious than expected, providing ample space for luggage and moving around without feeling cramped. The bright lighting was also excellent, making it incredibly comfortable to stay in during the day. The cleanliness was impeccable. The bedding was crisp, soft, and odorless. The tables and windowsills were spotless. The bathroom sink and shower area were spotless, with not a single stain in the corner. It was a truly reassuring stay. I'll definitely stay here again. Highly recommended!"

"The room is big!"

"Yes, I am really satisfied, the room is large and spacious; well-equipped, convenient parking; the front desk lady is in place, the attitude is kind; breakfast is OK."

"The room was very clean, and the toiletries provided were thoughtful, especially the thick disposable compressed towels. The breakfast was also plentiful, suitable for business travelers. There are many restaurants nearby, and transportation is convenient."

"Absolutely terrible. For a hotel costing four or five hundred yuan, honestly, even a clean guesthouse is better! Poor hygiene, terrible environment, outdated facilities. The first room had a lockable balcony door; although we were moved to another room, the window wouldn't close."

"Reasonable price, just a bit far from everything. The bed was comfortable, but walls are so thin that I can hear how my neighbor was snoring 😂"

"The environment of the hotel is very good, the repair is very chic, like a private family courtyard. The front desk staff service is very good, the service attitude is very good, and the needs are met. The room is fully equipped and the room is large. Still a smart toilet, double wash basin. There is a small balcony to see the courtyard. The hotel's breakfast will be delivered to the room, and the breakfast is also rich, with hand-made milk porridge. The overall feeling is very good. Recommended to travel for a long time, very comfortable"