"New hotel, horrible management. Elevator was out. No sign. During the transaction when my husband mentioned it while bringing in luggage- the clerk said "I was getting to that". He was ready to leave then. My mom is 80 she cant climb stairs so tried to compromise with another room on the first floor, upgrade, price adjustment - something. Nothing. Then my husband (welder) mentions the osha violations he sees while waiting. The clerk was trying to help but her manager wouldn't authorize an adjustment. I was going to stay anyway due to travel but then the final price was more than the one on their website and the third party sites! No apology for inconvenience, no solution just very short and nasty. I demanded a refund with no penalties. The OSHA violations will be included with my corp. complaint (fuse box not mounted properly and a crane in front of the door with no protective barriers). E'Randy's attitude as a manager of a new establishment is terrible. I left."