Hotels in Masai

"Clean hotel. New Air con works well. Toilet no bad smell. King size bed and love the hard mattress. Don't mind the Distance a little far from JB sentral but many eateries and massage spa."

"Overall, the experience was quite pleasant, and the staff were all very friendly. I didn’t see any slippers in the room, but you can collect them from the front desk in the G lobby. The room provided a directory of nearby shopping areas and restaurants, and I really liked the scent of the shampoo they offered. The room was fairly clean, though the shower facilities may need some maintenance since the showerhead couldn’t stay in place. I also noticed reviews mentioning that the hot water wasn’t warm enough. Honestly, if you expect very hot water for showering, that might not be realistic. But for me, it was still warm and usable, and overall the bathroom was clean. The room had a nice view, and there was a chair by the window where you could sit and watch the egrets. The TV was somewhat disappointing, as it only offered local channels with limited options and no access to other networks. Another thing worth mentioning is that some earlier reviews said the air-conditioning wasn’t cold enough and was noisy. My experience was the opposite—it was definitely cold. Even with the temperature set to 21°C, it still felt chilly, though it was comfortable once I was under the blanket. The bed was comfortable, but the bedsheets may need to be replaced, since white fabric makes any stains very noticeable. I unexpectedly fell asleep early and had a very restful night. In the morning, I definitely didn’t want to miss breakfast, since that was one of the things I was looking forward to. The selection was quite good, though the drinks felt a bit limited for me. The rooftop sky garden had no lighting at night, so I decided not to go up. Before checking out in the morning, I went to take a look. The space isn’t very big, and it’s a pity that much of the view is blocked by wooden decorations, though the other side has a nice open view. There’s also a small lounge area in the G lobby with drinks and snacks. Drinks naturally attract ants, so I did notice some—but it was still within expectations. So my ratings are: Overall ★★★★☆ Cleanliness ★★★★☆ Service ★★★★★ Facilities ★★★☆☆ (3.5 stars) Breakfast ★★★★☆"

"The room we were given was not good and didn't match our request. We couldn't get a refund or even switch rooms. It was so unsatisfactory, I definitely won't be booking here again. We could even hear snoring from the room next door! Absolutely infuriating."

"Clean hotel with clean room. Good hairdryer, dries hair quickly. Good tv and comfortable bed. Many eateries all around the hotel vicinity, there’s also a laundry shop near the hotel. Massage shops also just next door. Easy check in and check out. Eco hotel because the toiletries are in permanent bottles so zero waste on toiletries that way. Toothbrush and coffee available at the reception to take if needed. There’s lift at hotel for easy floors access. However the toilet is really very small and the arrangement of toilet bowl and sink is quite uncomfortable, too tight a space. Also the shower head angle is very bad and difficult to adjust. Bad toilet experience due to the layout of toilet and facilities. Other than that, it’s quite a nice stay"

"Everything was good. The receptionist is very helpful and friendly. The facilities are excellent. The environment at the hotel lobby was amazing."

"Hotel air con is just cool not very cold type. Bed is so so only. Hotel provide toothbrush kit, coffee, tea and bottled mineral water. Towels ok. Bed cleanliness can be improved cos I had an allergic reaction to the bedsheets. Lips became swollen after contact the sheets 😟. Also the pub nearby is very noisy till around 3 to 4am in the morning so quite difficult to sleep. Breakfast was good though. The food although small serving but tasty and front desk staff is friendly and helpful."

"The neighborhood around the hotel is really good especially if you're looking for a quiet yet convenient one because there are a lot of food/drink stores including MacDonald right in front of the hotel, convenience stores like 7/11, Family Mart and even a gym in front of the hotel as well. Both the room and bathroom are quite spacious and clean also. Another good thing is that the hotel not only give new water bottles on every housekeeping but also has a water dispenser at the lobby for everyone to refill water anytime. The only bad thing I experienced was that the rooms are not that sound-proof at all since I can hear the guests speaking from the room beside us at night and early in the morning as well. Overall, the hotel seems reasonable for the price with its location and cleanliness for me."

"The check-in counter staff was very friendly and helpful. The family room we had -- Rm # 201 was spacious and clean.The bed was very comfortable.The room was surprisingly quiet; maybe it was because it was a cul-de-sac room. Bathroom was basic but clean. The only thing I dislike was the shower head, which had a spray setting so spread out that caused us to take longer to shower. The bidet water pressure so strong that it's 'hard to use. If the hotel could fix these two problems, it would have sweeten the deal even more. The room cost around $37 at the time of my booking. Overall the hotel makes a good choice in this price range for a one to two nights' stay. P.S. The hotel is located very near to Aeon, where an overhead bridge leads to the other side of the road with lots of f&b offerings."

"Okay, hear me out. I know that experiences with hotel chains like these are supposed to be near perfect if not perfect. However, my experience was a mixed bag. What I liked: - Clean room, bedding/linen, restroom. - Decent number of options for breakfast including those for vegetarians and kids. - Friendly, attentive and courteous staff. - Free, convenient and easily accessible parking. It works perfectly fine. - Smooth checkout process. What could be improved: - Registration felt a little lengthier than usual. After a tiring day, I didn't like waiting in the queue for 10-15 minutes just for the check-in. - Intercom telephone didn't work. The technician fixed it quickly. - Some areas of the hotel don't feel that premium (like staircase, outside of the rooms etc). - We found a small lizard in the otherwise clean restroom. The housekeeping staff helped get rid of it. However, they must ensure these things don't happen to the guests before check-in."

"As an environmental conscious person. It is good to see that the hotel didn't provide the small cleaning items such as disposable toothbrush and small tooth paste. All the necessary items are provided. It is unfortunate that there is a electricity black out in my room before 8.30am and not fix by 10.30am when I came back. But the staff provided me another room before my check out at 12 noon. As I need to use electricity. The staff are friendly. Worth to stay there for non fussy people."