GGuest UserHotel was a nice and clean place where they equipped with telescope, soaps etc. and all kinds of helpful kits. However when the hotel called local taxi for me the driver charged me doubled price vs. As it should be. Cannot say it’s hotel’s fault but the service experience is not great from that beginning. Loved owner’s attention to details at home but service can be better
SSERGEI VIKTOROVICH1. The hotel is located in a scenic location with a large customized area. A lot of animals can be met without leaving the hotel or even a room
2. Very unusual rooms-like dating houses. Comfortably and romantic, all conveniences.
3. Staff Attention and Care
4. Aguti Park chic entrance ticket is available at the hotel reception
5. Very good restaurant, the right food
6. Excellent massage
7. The infinite star sky above the head
GGuest UserLovely hotel. Good restaurant. Reception a little disconnected and felt ‘on your own’. Could be a superb hotel if they changed the guest policy from children age 8+ as infants and babies impacted on other guests due to the open plan hotel layout.
GGuest UserValle Escondido has a great view over the valley and good nature trains where you can spot animals and birds in their environment. The staff are very welcoming and helpful with nothing being too much bother. The restaurant serves home town produce however the menu dos not vary between lunch and dinner so staying there for a few days and eating at this restaurant can become repetitive/limited choices. Whilst nature takes and eco ethos takes front stage there are a few little things that could be improved to ale their offering better:
- more comfortable seating areas - this would help guests relax and be bake to sit comfortably during days when it’s raining. There’s little spaces for this at present.
- vary the menu between lunch and dinner
- possibly add a swimming pool / jacuzzi to increase relaxation or enhance luxury
- rooms above the gues shop and by the Landry could do with some modernising.
Overall, this is a great hotel to stay at and the above enhancements could make it excellent.
The location is quiet (nature is the only thing making noises!) and it’s easy to get a taxi ordered into town costing some USD 6.
If asking the reception to organise the cloud forest tour please note this does not include pick up from hotel and a taxi there will likely cost USD 20).
Hotel staff were amazing. Thank you for a great stay and memorable views.
AAntenor Jr.Otherwise amazing hotel plagued by rude staff and tour buses. First, this a hotel is used by Americans in bus tours - expect hundreds of them any given time. Second, the staff is incredibly rude. We had an issue with our keys and the reception employee, Ana Belen, refused to help us or even try to understand the issue. TV turned up by itself in the middle of the night. The toilet flush situation is terrible, there is simply no pressure. The good thing, hotel is nearby the Cloud Reserve, breakfast is good and pool looks good.
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