"Returning to the Protea after a year and interested to see how much had changed since the last visit. The rooms as usual were clean, airy and spacious. Staff as ever were professional, courteous and friendly. Top marks for having maintained that in all my visits in a time were consistency is a problem. I still think the food can still improve. Both the conferencing and a la carte meals were below the standard you would expect from an establishment like this. The braai on the Friday was a breadth of fresh air however and we thoroughly enjoyed that. They have a new wing with executive rooms and suites. If you have the extra money they are worth booking and staying in. If you are a Marriot member do check everything on checkout to ensure everything is in order and your points are allocated to you. All my visits have been a pain to get my points allocated as despite instructions to the front desk at check in and check out, they go an do their own thing making it. mountain to climb to get your points. Not sure if it is ignorance of the process as of all the Zambian Protea Marriot hotels this is the only one I consistently encounter this issue. It is because of this and the food that the hotel gets a 3 star instead of a 4 star rating."

"Beautiful location, right in the city center. The rooms are clean and maintained to standards, in contrast to the exterior of the hotel which is not clean. Empty water bottles, bags, empty lockers from the supermarket located downstairs, and various objects litter the floor at the entrance. The entrance stairs are dusty and look as if they haven't been swept. The receptionist is often absent from the reception. I had to wait for him upon arrival and have someone (an Indian) who was passing downstairs fetch him, the same scenario when I had to leave. However, the staff as a whole remains kind and helpful."

"Cheap , nice staff , the joint needs a 20k upgrade, tatty would be an apt description clean bedding slow water taps not working loose tiles in dining room a trip hazard, no water in the cracked pool, no aircon no WIFI, a short walk to a shopping centre was the high light, get what you pay for is true here,"

"The room is very poor"

"Comfortable stay with great service and a convenient location. Minor issues with plugs not working properly, but overall good value for money."