Carabeo Vista Mar

Naim Guest House Nerja

"Bright, relaxing, clean and comfortable rooms, beautiful terrace with mini pool , seating, tables and kitchen. I loved coming here- repeat customer- and stayed 4/5 times. However- last week I was subjected to twisted, toxic, sinister, abusive, patronizing, provoking behaviour from the manager. His nonsense started just after I checked in, which left me furious and did the opposite of what I wanted to do, which was relax. Received a WhatsApp message from him telling me to leave the room tidy - the false accusation was I'd left my room "untidy/desorganizada." Not dirty, but messy. That is a total lie. And he had no proof. And why on my 4th/5th stay would I suddenly become messy? I was barely in the room. I have worked as a chambermaid, I know very well what a messy/disgusting room can look like. He has an issue with me leaving the heating on. At night the room was cold and yet they refused even a duvet or blanket ( see photo ) that's why the heating was on. I am free to use air con/heating with no restrictions and yet that makes me messy? Any rubbish was in the bin - how is that messy? Towels can be left on the ground - I do that to show the chambermaids they were used. So I did nothing wrong and there were no signs in the room telling me to do any of what he criticized me for. He is wrong. I was right. And yet no apology, only further criticism about how I was reacting to his lies and abuse. Doubling the abuse. This is the manager of a guesthouse where I am a repeat customer!! If he treated all guests like this he´d have no guests! I was rightly upset and challenged the person writing the messages. What followed was a long, petty, demeaning and condescending exchange in which he refused to apologise and insulted me more. He had no examples, no proof, and nobody had mentioned this to me after I checked out weeks earlier. The screenshots attached show him flitting from "oh it's ok if you're tidy, that's fine" to accusing me of having rubbish everywhere and towels everywhere. He should have apologized for the upset caused, if he valued customers. Even if it had been slightly messy (it wasn't), tidying the room is not my job as a guest, it is included in the hotel price. There are no signs saying ¨tidy your room¨. I felt as if he was my mother, and I was a chid! ¨tidy your room!¨ ( obviously leaving dirt is not ok -and I didn't). The person who wrote the messages called himself "Gregorio." I emailed "Gregorio" on his private email and the generic email last Wednesday. It is now Monday of the following week and no response. This is the really twisted part; I was told by the abusive texter, that I would speak to the abuisve texter -who caled himself Gregorio - on the morning after the whats app messages were sent. But ¨Gregorio¨ was nowhere to be found, and a man called Rafael (who I am sure was the abusive texter) wanted me to talk to him instead. I asked him to read the detailed complaint emails, as he was the manager on shift, but he wo"

Apartamentos Latin

"Very comfortable apartment with sea view from the balcony. Wi fi, English TV channels, well equipped kitchenette too. Very helpful owner. 2 very good restaurants nearby. Plus a cafe style bar. A supermarket 2 minutes walk up the road and a great bakery nearby too. Minutes walk from the beach. 10 mins walk along the carrabeo to the Balcon de Europa and all the shops bars and restaurants you could want. "

Hostal Tres Soles

"The room is nice and it’s a good location. The biggest problem I have is very poor internet in my room. The only time it works constantly is early in the morning or very late at night. I have to leave the room and stand by the stairwell or go down to the lobby to contact friends. The staff is blaming my phone but I don’t have any problems at restaurants and bars connecting to their WiFi. Also I’ve been around France, Belgium, the Netherlands and Italy with no problems so I’m pretty sure my phone is not the issue. I would stay away from room 24 if your thinking of staying here."