"Excellent location, parking, room, service, view from the window, and breakfasts. Saltwater pool, sauna, and hammam. They allowed us to leave the car in the parking lot longer, so we could explore after checking out."

"Very enjoyed the place, close to the sea, the appearance of chic"

"A very run-down hotel: the room had threadbare carpeting (hello dust mites!), a dirty armchair, rickety furniture, and single sheets for a double bed… the only positive point was the sea view. The welcome was lukewarm, not at all friendly, and showed no empathy when we received a parking ticket because the hotel parking lot had been poorly indicated to us upon arrival. The hotel is poorly located at the very top of Neum, far from the "beach" (three-quarters of which is reserved for guests of the Grand Hotel), and far from restaurants. At our last breakfast, following the arrival of a huge group, the buffet was completely empty despite our early arrival (7:30 am) and not replenished: no more pastries, and we had to insist they restock the fruit (inedible, as hard as wood). It's truly unacceptable that they didn't anticipate this! Their customers are clearly not a priority!"

"I didn't stay at the hotel, just had lunch, which was delicious. Fresh grilled squid, very soft and beautifully presented. The local draft beer in the frozen glass was amazing. Friendly staff, speak good English, fast service. Thank you for your hard work!"

"Stayed here as part of a Newmarket holidays tour. We were given a nice sea view room (306) with a lovely balcony to enjoy the view each evening after hectic days touring. If you have mobility issues this hotel is not suited to you as there are a lot of steps in order to get down to the restaurant or ‘beach’. One lovely lady, who uses a walker, and her daughter, who were part of our group, could not join the rest of us for breakfast or dinner due to the amount of steps, which was really sad as she could not enjoy the views like we could., they had to eat all their food at the tables in reception, away from the rest of us. Food was not very good, what little choice of an evening there was, was usually cold or at the very best warm! Not great. My hubby and I aren’t really picky when it comes to food, but we really struggled! Pool towels are provided with a deposit. If use use the pool, sun beds are free, but you have to pay to use the sun beds down at the ‘beach’ (beach is really a small concrete area with steps into the water, with a few sunbeds and umbrellas or on a floating pontoon without sun umbrellas. For the amount of people wanting to use it more umbrellas are needed, due to the intense sun/ heat. On check out, we were not leaving the hotel until 13.00, but were told we had to vacate the room by 10.00. They do not offer a complementary room in order to wash and change after using the pool or beach before departure . I was told I would have to use the outside shower up at the pool. When I explained I would want to wash and dry my hair, I was told by a receptionist that I could dry it in reception, where there were no mirrors. Ok if you have straight hair, but I don’t, I have to style it. This really is not acceptable. A few of the group did decide to sit in reception for the three hours. Great holiday but not the best ending!"