"I booked a room for over 1500, which is not cheap, but my stay was terrible. Firstly, when checking in at the service center, we were greeted by a woman in her forties, probably the oldest one there. She was very unprofessional! Forget about a smiling service, she didn't even have a friendly tone, and her face was full of impatience. I spoke to her in Mandarin, she replied in Cantonese. I spoke to her in Mandarin again, and she continued to reply in Cantonese. I then directly told her that I didn't understand, which is why I was speaking Mandarin. I've stayed in so many hotels, and never encountered such an unprofessional front desk. Secondly, I chose this hotel because it was advertised as a secluded retreat. However, on the day of my stay, the hotel hosted a music festival with hundreds of people, which ended around 9 PM. Besides the noise, even basic transportation became an issue. The restaurant and attractions are some distance from the hotel, requiring a shuttle bus. But the shuttle bus resources were very tight all day, with an average wait time of over ten minutes for each bus. While waiting for a shuttle outside the restaurant, three or four buses passed by, and each time I tried to stop one, they were either picking up leaders or clients. I called the customer service center repeatedly. Finally, someone who seemed like a supervisor, seeing that we had been waiting for a long time, temporarily stopped a bus to take us back to the hotel. It's fine if the hotel has events and gets noisy, but it shouldn't make basic rights like transportation so difficult. Moreover, shouldn't they inform guests in advance about such events, so those who are okay with it can accept, and those who aren't can choose another hotel? At the very least, the front desk should inform guests during check-in so they can be prepared. Thirdly, the hotel doesn't have its own restaurant; it shares one with the scenic area. When we went to eat, we were told there would be at least a 30 to 40-minute wait. I had thought staying at a scenic area hotel would be convenient and hassle-free, but it turned out to be unsatisfactory. Lastly, similar to the scenic area, anyone can freely enter and exit the hotel area, even those not staying at the hotel.
On the positive side, both the scenic area and the hotel are very photogenic. Aside from the front desk person during check-in, 95% of the staff were excellent."