Entre Vinhas & Mar

West Cliffs Ocean and Golf Resort

"It is very inconvenient to get luggage from the car to the room"

The Village – Praia D’El Rey Golf & Beach Resort

"This was our first trip to this resort. We stayed in a villa near the Club house. The resort in general is dated and depressing. Our villa was awful, not at all in keeping with the pictures that were advertised on their official webpage. The worst part was the huge volumes of flies INSIDE the villa. Flies were landing on top of you in every room. To quote my 10 year old son " Mum the flies are constantly landing on me and mating ". They were everywhere. They were on every item in the kitchen and bathroom and living room such that we had to lock everything away. Cooking food was a nightmare and eating it was worse. It was so bad we had to check in to the Marriott hotel after 4 days ( thank God we could afford to ). When we complained we were told that there was a KNOWN fly issue and the local council were involved however we were not made aware of any of this at booking or arrival and there were no fly deterrents in the villa - not even a spray. The villa was in general very old, dated and the kitchen appliances were not robust and the oven was missing buttons. We had paid the full amount at check in for 10 days and after complaining and having left the property we received one night's refund. The reception staff were rude, insolent and inexperienced. I hope no other family would have to endure this awful experience. BEWARE!!!!"

The Beachfront - Praia d'El Rey Golf & Beach Resort

"This accommodation is far from cheap, and we expected the 2-bedroom townhouse with a beach and ocean view that we explicitly booked. Instead, we were given a unit overlooking a car park. Management completely refused to acknowledge or fix the error. Unwilling to stay in a unit entirely different from what was advertised, I returned the keys on the spot and walked away. To make matters worse, they proceeded to charge the full amount anyway despite providing zero resolution. I am currently pursuing formal complaints against management and disputing the charges directly with my bank. Avoid this property at all costs."