"The most relaxing vacation ever! The hotel management and staff takes care for every detail, leaving you with only one job - to enjoy your holiday."

"It won't be easy to find an open door and someone waiting for you at this hotel located in the upper part of town quite far from the seaside, parking on the street in front of the establishment. The person who welcomed us (reservations made on Booking) was the cleaning lady who spoke only Bulgarian and we were able to communicate via a telephone translator, it is in your interest to understand everything about how it works the first time and ask the right questions, because more person after 2 minutes, you will be alone in the establishment with other tourists (Bulgarians and Russians during our stay). Otherwise the room we chose was on the 3rd floor with a small balcony and sea view (far away of course), nice surface and clean overall (you should not look in the corners and on the doors), small refrigerator starting to flee, the lack of maintenance is glaring here, it must have been superb 10 years ago!! you are even encouraged not to eat breakfast because it is supposedly of poor quality (maybe the wife doesn't want to get up early to prepare it?). So it was breakfast outside and in a good atmosphere! Bathroom Bulgarian toilet with shower in a corner and watering the whole! Establishment just good for a visit."

"Great service , beautiful rooms - they were very clean . The atmosphere was great . Great location . The staff is excellent."

"The biggest issue with this hotel is the same as the sister hotel Alua Bay where we stayed last year. These hotels are a smokers paradise, smoke over your kinds, smoke over your friends and fellow guests. I have been to Bulgaria on 20 occasions and these are the only 2 hotels that don’t have a designated area for smokers, what I was told by the Jet2 rep was that they would lose customers if people weren’t able to smoke anywhere and everywhere? Also, they don’t care about the welfare of the cats etc going around the hotel, they should realise people are animal lovers and don’t want to sy poor animals with injuries. We asked for a high floor with quiet location which was met but we had 4 flights of steps to get there, there are no lifts here so unsuitable for people with mobility issues. The room was okay, comfortable enough, has a kettle but with tea only, no point in trying to drink on balcony as soon as you moved the table would get bumped as the balcony was so small. Room cleaned every day along with towel changes. The hotel restaurant was too small for the amount of guests, there were many times I missed out on main meals as the queue was so long, one choice of soup only, no alternative for vegetarians, I would say you wont go hungry but if you want to sample everything then you have to time the best chance to, early or later. Snacks were good although bowls of mouldy fruit on offer. There is another restaurant that can be booked a few days of the week but its just the same as the buffet upstairs, you need to get up for your own food so it’s a bit pointless. The entertainment is pretty poor, bingo, karaoke many times of the week, the outside entertainment that was brought in was sometimes good. The lights went up after the entertainment which usually only lasted 30 minutes, they could do with having speakers on the restaurant terrace to play some music outside rather than inside. The entertainment team were 3, then 2 and then 1, there wasn’t many activities to take part in and I had to ask them to change the music as the same songs played over and over and over, thankfully they did and this was appreciated. Drinks were good, I can honestly say that most of the staff were a pleasure, always polite and professional, only exception was a girl on reception and her manager, we tried to get hold of a vet to help a little kitten but they claimed there was no vet in Obzor but really they were unwilling and uninterested in helping as we found a vet 2 minutes up the road. The pool area was fine, towel guy was such a help and always smiling, Valo the pool barman is an asset to the hotel, Georgi the pool guy was polite and friendly also. The area outside the hotel is nice for walks and there are some beach bars, other bars on the square, shops, coffee shops, take aways and restaurants dotted about. There is a takeaway on the street where carrefour is, they do the best kebabs, busy at all times of the day. We would return as we met so many lovely people "