Hotels in Otsu

"The hotel is grand and spacious, and the rooms offer a stunning view of Lake Biwa. There's a shuttle service available. The hotel's breakfast buffet was just average. When checking out, my friend lost a room card and had to pay 1000 JPY. Later, we found it in Kyoto. Luckily, Kyoto is only a 9-minute ride from Otsu, so we went back to Otsu to return the room card, and the hotel refunded the 1000 JPY."

"First time staying at this hotel! It's not super close to the JR station, but they do have a shuttle bus. It's about a 15-minute walk otherwise. The hotel itself is very large and impressive, and the front desk staff were incredibly warm and professional. The room was spacious with a beautiful view, all facing the lake. It was also very clean and the facilities felt relatively new. The large public bath on the fourth floor was very convenient to use, well-equipped, and also offered a nice view. Breakfast was abundant, with both Japanese and Western options, and the service staff were very friendly. All in all, if I visit Lake Biwa again, I'll definitely stay here!"

"The room was very comfortable and large, and we were able to open our two 28-inch suitcases. It was great that we chose to live in Ishiyama this time. In the morning, we walked along the Seta River to Ishiyama Temple. The scenery was beautiful. The small town in Japan was very quiet and comfortable."

"The lady receptionist is very helpful and kind. Much appreciated for your help! In general, the hotel situates for just a 2-minute distance from Seta JR Station, and it takes around ~20min travelling time from/to Kyoto. Reasonable facilities given the price is economic. Thank you for the hospitality."

"At this stay, the customer service of the staff was very polite and kind, so I was able to spend my time with peace of mind from beginning to end during my stay. From check-in to check-out, I was able to spend a comfortable time without feeling any inconvenience or problems. The atmosphere in the hall was calm, and the service that made me feel the attention to detail was impressive. Overall, it was a very satisfying stay."

"Biwako Ryokusuitei was an absolute treat. We had a bit of a wobble at Ogoto-Onsen station as I couldn't find a phone, but luckily we spotted the hotel shuttle. The driver was lovely and made us feel welcome right from the off. The reception staff were brilliant, really friendly and gave us a proper run-through of the place. Housekeeping was spot on too they were right on the ball and had our tatami mats all ready for us while we were away at dinner. The real stars, though, were the dining staff. They were incredibly professional and took the time to explain exactly what we were eating and how to enjoy each dish. Both breakfast and dinner were top-notch 😋I'm still thinking about that food now! A proper (home away from home) experience"

"We were traveling independently, and the single room was much bigger than the one we had in a tour group before, and the environment was also very good. The highlights of this hotel: it is close to Otsu Tram Station, and there are only two stops to Kyoto by taking the new rapid line: Yamashina Station and Kyoto Station. It is more convenient to travel north to Lake Biwa. It takes less than half an hour to walk to Otsu Cruise Port, and a taxi costs about 1,000 yen. Go to Japan's national treasure town: Hikone; take the Hiei Mountain Line Cable Car (Sakamoto Station) to overlook Lake Biwa; soak in the 1,200-year-old hot springs, etc., and use the tram to transfer conveniently. If you want to see one of the three most scenic views in Japan: Amanohashidate, you can also take the JR New Rapid Line at Otsu Station and transfer to Amanohashidate Tram Station. Although this hotel is close to the tram station, it has good sound insulation and there are few trams after 10 p.m., which hardly affects sleep. We stayed here for 5 nights, visited Gion in Kyoto for one day, Lake Biwa for two days, and Mount Hiei and hot springs for one day, but it still felt like not enough time."

"Gosh, where do I even begin? This stay was frankly perfect. The view was amazing, the open-air private bath was amazing, the service was amazing, the food provided was amazing. There’s even a shuttle bus from the nearby station. I loved it. My friends loved it. The staff even ran across the whole lobby lounge from the check-in counter, and did a full dive into the souvenir store counter for us. Most memorable icecream buying experience."

"The hotel is on the second floor, and you have to walk through the restaurant to get in and out, which is a little inconvenient, although the restaurant itself is quite nice. Upon check-in, they provide a check-in guide in Chinese, which is generally very clear. The hotel is clean and tidy. There are many comics in the common areas, and you can eat there; it's very quiet. Other toiletries, including combs, toothbrushes, and toothpaste, are provided. Facilities are complete, and you can ask the front desk for locks for large luggage; there's a place to store it. Security is ensured by swiping a card each time you enter and exit. Just a heads-up: they don't clean for consecutive stays. The only downside is that the pillows are too hard, and the upper bunk is a bit stuffy; otherwise, I'm quite satisfied."

"Room is very spacious, comes with 2 sets of facial acre products both for man and woman There's even a 6 CD player with preloaded CDs inside ranging from Jazz to sentimental songs for your relaxation Food are delicious and nicely decorated Every day it comes with some free local snacks like financiers and biscuits One incident that didn't quite went well is early morning after breakfast As we are rushing to head out before housekeeping and there's no more water in the room, we return to the dinning hall and try to ask the staff to help to fill up some water in their provided water bottle. one lady took over the bottle and head to the kitchen to fill up, but we can hear she's complaining to her colleagues about it. Shortly, while handing over the bottle, she signal us to leave. We did so but once just stepped out, she simply slams the dinning hall shut! I was surprised by her reaction. It was quite rude of her to do that. If it's against the regulation, they can rightly say so and communicate upfront than doing this repulsive reaction Overall, a nice stay amid a slight mark on the service rendered"