IIanetteOur stay was wonderful and the Easter chocolates for Easter Weekend was a nice personal touch. There were some minor issues (LED lightstrip behind headboard flashing constantly) that was immediately reported when we arrived and fixed within the same hour of our arrival. Staff was friendly and helpful, parking was safe (they park and bring out your vehicle when you need it). The only thing (but it wasn't a deal breaker) was the slight damp/mouldy smell in the room, but it's like that everywhere in the area due to the high moisture and humidity in the area. There are however some black mould spots that needs attention, just for the hotel to note - especially on the curtains and in the shower.
Our stay was comfortable and breakfast was good (nice variety daily). Just please note that they do charge ”tourist tax” which wasn't indicated on our booking, Trip.com and the Hotel is responsible to disclose this beforehand.
GGuest UserThe cleaning could be better, the air conditioning without control and very noisy, the TV with bad image.The dry sauna was not available in maintenance, but I didn't see anyone moving on its maintenance. The pool could be cleaner mainly at the end of the afternoon, I myself passed the rhine to take several dirts out of the water.
The hotel was a big group in the All Day mode, and the third-party international restaurant had nothing to do, my wife asked for a grilled chicken with broccoli rice that is Incoming, she did not touch the rice.
The hotel has been very good at the reception, even upgraded in our accommodation. The location is very nice, the road that leads to the hotel is very dangerous, narrow and not passing two cars in parallel.
GGuest UserUm local aconchegante, acolhedor e de muita paz. Destaque para o chá da tarde que foi uma agradável surpresa e pelo maravilhoso café da manhã que está acima da média de hotéis dessa categoria. Fiquei apenas 1 noite, mas já quero voltar pra passar pelo menos 3 dias.
RRenataExcellent cost benefit, they need to disseminate more recreation and activities to reach more people and thus manage to maintain the installation