GGuest UserThe hotel and the staff were wonderful. The staff saw to your ever need, they constantly greeted you with a smile and a kins word.
The breakfast service was the most disappointing aspect of the hotel. The meal choices were so odd. We stayed for two 3 day stints (a total of six days), the breakfast was some sort of soup, either a sunny side up egg or a hard boiled egg; steamed rice; then what seemed like leftovers from dinner the night before - one morning it was chop suey (vegetables like broccoli, cauliflower; and carrots); another morning it was sardines, fish on cabbage; the only item that i would consider a breakfast food was their beef chorizo (but the beef chorizo was not tasty or seemingly fully cooked). I was surprised that there were no Filipino breakfast staples - tocino, longanisa, or even spam.
I would say the breakfast menu needs to be reviewed.
EEpistles of TobiI would like to express my disappointment regarding the service I experienced at the front desk. The male staff member was not attentive at all; when I asked him to ensure that my extension was updated, he assured me he would take care of it. However, around 12 noon the next day, I received a call on my mobile from the front desk while I was in a meeting, inquiring if I would be extending my stay.
Additionally, I noticed that during the night, the front desk staff appeared disengaged, busy playing on their phones while I was providing instructions. This level of service does not meet my expectations, and I hope improvements can be made to ensure better attentiveness and professionalism.
GUEST FIRST!
AAnonymous UserThe hot and cold shower was not working. They refused to give us complementary water during our second day even though we told them that we would not be availing the free breakfast because of our early flight.
GGuest UserYou need to call the owner of that unit and ask the room number and parking lot number incase you bring a Car before coming in because trip does not mention/include what room number you were staying and it’s beyond my expectations. when we arrived it’s almost 11pm due to delayed flights and the Guard doesn’t let us in because we don’t have the room number and owners name of the unit,I wasn’t expecting that because I thought there were front desk that accommodate us when we arrived there and only show our booking information and that’s all,but it’s totally different. And so, that’s the time we call the owner of the unit letting them know we are there lol but considering the time we checked in I think she’s nice and considerate, and again I thought it’s free parking because that’s what trip says haha but it’s not,because the owner ask charges for parking fees and so we paying it again, but what I like about this place is that they have kitchen utilities, so it’s really great if you plan of buying and cooking food for yourself/families upon staying there for couple of days and to add up,there are also extra beds and blankets too,and over all it’s a nice place.
RRalph Ah LeeI booked three rooms to stay in at CDO Grace Residence Hall for my family, I can say that, it was a great and comfortable experience here in Cagayan De oro City.
TTom&JeryNot as expected☺️ I ordered the food for the next morning, they said they didn't cook. When I woke up and ordered the food around 10am they said ordering is already closed when in their ads it says breakfast is from 8am-11am. Imagine how hungry I am because I arrived at almost 12 midnight. I didn't have food to eat. Also there was no mirror in the room to look at yourself. I just used my phone then😅Also there was no water in the morning so I left the room didn't took a bath. When the water came, it was so dirty that when I flushed the water the color was brownish. But I salute the receptionist in the evening for letting me borrow her charger and to the madam who let the electric fan faced me to feel cool while waiting for my grab taxi😍
GGuest UserWhen I checked in, it was said to be a buffet breakfast, but it turned out to be one for each person. The swimming pool was pretty good and there was a special section for children. The restaurant provided local food at a reasonable price. The room was quite clean, but the furniture was a bit old. There was free drinking water in the corridor, so you have to bring your own cup. Tools, choose a hotel with a swimming pool, this is a good choice
GGuest UserThe views were amazing. I thought the food was really really good and it was also made for sharing, which was nice. We got the free breakfast every day and I thought the breakfast was really good compared to what I’ve had other places in the Philippines. The view for the pool special sunset was as good as one can expect. Will you ask for Safari service they were there in the instant to pick you up, so I am completely satisfied with the experience and I would recommend it to anybody.