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9.5/10
Amazing
GGuest UserWe arrived just after 5. No one was there eventhough Checkin is from 3-6 on the website. We located our keys under the mat. They sent an email but it was late in coming since we did not have service driving down from Napa. On the website it mentions a complimentary mini bar. There is none. There were a few things in our room that need to be fixed. Cute place but I guess I just expected a little more. Balance in bathroom falling down and light by tub falling out. Great spot for visiting in Calistoga. Not sure about trip.com and what’s offered being current either. Lesson learned.
BbyudgIt feels like a family hotel. On the side of the main road, sound insulation is okay, and the sound of wooden floor sounds. The hotel is not large, there are two places for parking, and there are many locations.
The hotel is supplied by homemade biscuits from 6 to 7:00 every night, and outdoor hot ponds in the back garden from 8 to 9:00 in the evening can soak hot springs. After 8:00, there is no one at the front desk. Overall is relatively satisfied.
Breakfast is rich, there are various Greek yogurts, the grilled baked Walf cheese cheese pancakes, milk oatmeal juice, fresh fruits are all available. 
YYizhixiaobenzhuaHotel location is very good, very conspicuous at the intersection turntable.
Five minutes drive to town commercial center, there are many good restaurants, shops, galleries, Napa town is worth a few days to play
It is also very convenient to go to various wineries.
GGuest UserYour prices were super good and it was such a lovely stay. It’s an old Victorian that’s in a nice residential area, close to downtown which I got familiarized with a bit. Great shops and Riverfront restaurants. Hit a lovely little Farmer’s Market Tuesday morning. The Hotel offered complimentary delicious breakfast ‘till 9:30, great snacks, coffee and tea available all day. Also, a fireplace and spa tub in my room. There is ample parking in the back. However, no elevators, so it was a bit of a workout getting everything upstairs myself. I was offered a downstairs room but I’d rather be upstairs so I considered the schlepping part of my workout. If anyone has limitations with walking, it would be quite challenging upstairs but downstairs seems very nice, too. They just were decorating for Christmas which was was beautiful and homey. I truly can’t wait to go back.
AAnonymous UserThe place has a very nice vibe and offers spa services, good food and lovely malin & goets cosmetics plus a refillable water bottle. Three pools with different temperatures are options for relaxation along with a swing, oversize lawn games on the artificial turf and fireplaces by the bar.
Rooms also have sizeable fridges and boiling water jugs, but I wouldn't say it feels like a four star hotel. The massage wasn't amazing either, the masseuse didn't wash her hands before starting or after working your dusty feet and before massaging your neck and scalp, aromatherapy is one scent, so definitely not a genuine, luxurious spa experience with a dedicated space but more makeshift and definitely not worth the $200 plus the obligatory 23% gratuity.
Overall feels over-hyped and overpriced so if I have other options, I'd rather not come back.
GGuest UserThis is our second trip to Calistoga and our second stay at Bergson. We really like the location and the rooms are nice, we stayed in 103.. we had road noise in the early morning, and could hear our neighbors next to us. Recommend our next stay to be in a room further from road . We love the morning breakfast , especially the morning oats. We miss the glass mason jars ; as we like to eat the oats hot and it’s not possible to heat in the plastic cup. We had to ask for extra glass ware.
马马叔叔The environment is beautiful, but my room is far away, which is not convenient. House prices are more expensive. The equipment in the room is adequate, especially the heater in the bathroom is very comforting.
MMzkatrina922Overall hotel quality is great, bed is comfortable. I have a double queen size bed room. Room is spacious. However, light sleepers shall avoid room facing the pool because people can have access to the pool even after 12am, they chat and laugh can be quite disturbing at that hours.
Last but not least, the staff who helped me checked out was super unfriendly and give attitude over a 10 dollar parking confusion we had while I was checking out. The attitude and service is quite bad and making the whole staying experiences a negative especially only for a minor confusion they had caused their own internal communication. It’s really not nice 👎🏻
张张Good location, convenient transportation, hot air balloon project is worth experiencing, winery sightseeing train is very worthwhile, be sure to have lunch on the car, it is great, winery sightseeing can buy some wine very cheap
GGuest UserPerson whi checked us in was an *****. Took us a while to find our room since front desk made number 1 look like a 6. Excellent room. Front desk is lacking customer service. Called them twice this morning because we could not turn shower on. Took engineering 30 minutes to arrive.