"Reception staff does not speak english. It was a problem as they gave us wrong accommodation. We had two separate apartments. Both apartments should have a bedroom and a living room with kitchen. We have been given just a room. No apartment. Just classic double bed hotel room. We did try to explain to reception staff what we paid for. Fortunately, probably a lady manager, appeared from nowhere and she explained to reception staff what type of accommodation we booked. Well, she did not even look at us, no greeting, no apologies. But, eventually we had apartments we booked. So, issue sorted. Apartments were ok, old dated, but we had a beautiful sea view from our terrace. The second apartment where my boyfriend and his mom stayed, was not so great. But, not bad. I will post some pictures here for you to see the views, terrace and the cons. Food - breakfast was cold, cold bacon, cold eggs, cold scrambled eggs, cold, cold. Hotel is very near to the beach but if you like a city holiday feeling don't stay there as this hotel is far from the promenade and Primorsko city. You can still reach it by walk if you want but there is nothing to see near to this hotel. I want to say, the location was not a problem for us as we wanted something like this, very close to the beach. Let me tell you my experience - hotel staff, overall is very unprofessional, bored, rude. If you ask for something, smile on, you will get bored look, with expression " Why you bother me, what do you want". We will not return in to this hotel, as for that money you can get much better, believe me. Anyway, we had a great holiday as we made it great and we did enjoy every single day. I wish the same to you."

"the room is small, but clean and cozy. The bed and pillows are extremely comfortable. The food in the restaurant is delicious and varied enough to have a choice for every taste. The show cooking dishes are incredibly tasty and the lady who prepares them is great. The staff is very kind. The hotel is very close to the beach and the paths in the forest are great for a cool afternoon walk."

"We were overall very satisfied with our stay at Plamena Palace. The hotel is in a great location on Oasis Street, just a short walk from both the beach and the center of Primorsko. Everything ran smoothly. The rooms were clean and comfortable, the food was delicious, and the pool area was perfect for relaxing. I’d especially like to praise the staff and service—everyone was very friendly and helpful. The atmosphere throughout the hotel was calm and pleasant, making it easy to relax. At night, the noise level was low, so we could sleep without any disturbance. The only minor downside to an otherwise excellent stay was the weak Wi-Fi connection, which could be improved. Despite that small detail, I’m giving it a full 5/5 stars and would definitely recommend staying here."

"Hotel rooms are a bit outdated, but the restaurant and its staff are amazing. Waiters and waitresses are really nice and beatiful. Caring and always ready to help. (2 adults and 2 kids from Czech rep.)"

"Best place for family vacation. The children were very happy and full of food."