SpringHill Suites Gainesville Haymarket

Quality Inn

Residence Inn Manassas Battlefield Park

"I stayed at this property from April 27th through May 8th and have stayed here before. Unfortunately, this stay was a very different experience. This time, the staff—particularly at the front desk—were extremely unhelpful. A couple of days into my stay, Tiffany at the front desk informed me that I would need to check out of my room and move to a different one because someone else had booked it. When I originally checked in, Gary had upgraded me to a larger room with a better kitchen. Tiffany later told me that Gary should have informed me that the upgrade would require me to move rooms after a few days. However, Gary never mentioned this, which understandably led to a negative reaction from me. Tiffany responded by stating that this situation was not her fault and that Gary should have told me. While fault wasn’t my primary concern, there was no acknowledgment or attempt to de escalate the situation. Instead, she focused solely on criticizing my reaction, abruptly ended the conversation, told me to go on my way, and refused to help me any further. Had Gary informed me upfront that I would need to move rooms during my 11 day stay, I would not have accepted the upgrade. There was a complete lack of communication. Tiffany ultimately placed the blame on me, which I felt was unfair. Additionally, I would have been willing to move rooms politely if some form of compensation had been offered—such as bonus points to my account or even a complimentary market item—to account for the inconvenience of packing up and relocating. No such consideration was offered. After this interaction, it became very uncomfortable coming in and out of the hotel. I found myself avoiding the front lobby and minimizing interactions with staff due to the situation that had unfolded. I was effectively “ghosted” for the remainder of my stay and did not receive any maid service at all. This was especially frustrating because I had received a note stating that housekeeping needed access to my room the following day for a welfare check and cleaning, and I was asked to remove my do not disturb sign. Despite this, there was still no housekeeping service for three days afterward. While the hotel itself is clean and well maintained, my experience with Tiffany—and the lack of initial communication from Gary—caused the situation to escalate quickly and left a very bad impression. Because of this experience, I cannot recommend this hotel."

Best Western Potomac Mills

"Nice staff"