Hotel Riviera

"We first visited this hotel in 2022 and generally enjoyed our stay. We decided, therefore, to return in August 2024. Unfortunately the hotel seems to have suffered some neglect during that time both in terms of management and physically appearance. Upon check-in we were, greeted, if you could call it that, by a cantankerous staff member behind the counter. It was no better on check out, we tried to get out at 7.30 am to catch a train but there was no-one who could help us and we still needed to pay the city tax. We decided to just leave lest we miss our train to Rome. Apart from this the hotel was just dirty and potentially hazardous to health. Black mould in our bathroom (pictures included), the front steps, alfresco area was used for smoking, one day I witnessed cigarette ash scattered over a coffee table next to some dirty outdoor chairs. When I returned from the days activities the same cigarettes in the ash tray were still there (I remembered how they were placed). The door matt to the building was covered in dust and grime, there was some kind of leak as well from the front of the building - generally adding to the run-down ambience. The breakfast service had also gone down-hill - no more cut fruit, stale pastries and staff who generally look like they don’t know where they are. All of the curtains in the breakfast room were drawn, despite it being a beautiful day. I opened the curtain next to our table and was greeted by a broken/cracked glass pane. I know that it is a difficult business climate, but it only takes a little bit of initiative to fix many of the issues I have detailed. Unfortunately this hotel does not have any. Despite the good location I would not recommend staying here for the cost, and I probably wouldn’t book again."

Mazzini 12, Rapallo