"Room is fine."

"Excellent, clean and tidy, and the service was exceptional!"

"The space here is very clean and airy. There is an airy balcony and fully equipped"

"Beautiful villa with pool. Food in room service and breakfast is not tasty"

"Disappointing stay, services not as promised. Checked into an unclean room with old bed linens, hair on the floor, only one towel and one mug despite booking for 2 people. Had to request replacements at reception. When asking about breakfast (included in booking), staff said it wouldn't be available. Kitchen was closed. Trip.com support was contacted, but first day had no breakfast at all. Second day, it came in a plastic box without tea or coffee (see photo). Out of all Vietnam hotels, this is the only one getting a bad review—services completely failed to match the listing."

"A hotel does not have advantage of location. Poor equipment. Not complete in every way. The balcony door cannot be closed. The air conditioner is not cool enough. Should be added in terms of hygiene"

"Since FLC Sam Son was first developed, I believe it has played an important role in changing the face of tourism in Sam Son. Now in 2026, after our guests (500 guests) staying across the Luxury Building, Grand Hotel and Luxury Resort villas, I am impressed that the property is still very well maintained. For a large event of around 500 guests, I would especially recommend FLC Sam Son. The ballroom has several strong advantages: * High ceiling * Large, wide and well-shaped stage area * Fully carpeted ballroom and a lighting system that can be controlled by phone, which is very convenient for professional events * Good banquet food During our stay, we also experienced the guest rooms, breakfast, Gala dinner, team-building area and other facilities. Overall, I would confidently give FLC Sam Son 9/10 and 5-star hotel. And one of the things I appreciate most is the people here. The FLC Sam Son team is proactive and supportive. Instead of making things difficult, they always try to find a way to help and make things easier for the guests and organisers. I confidently recommend FLC Sam Son for both small groups and, especially, large groups and professional events. Hai Anh - NTD Travel"

"If you’d like to immerse yourself in domestic Vietnamese holiday culture, this is the place to go. Sam Son isn’t exactly geared for westerners like some other north Vietnam coastal destinations, but if you can handle being a bit on the edge, keep reading. Yes, it’s a 3hr drive from Hanoi, but hire cars are a reasonably priced option to get you there. It’s totally worth it if you’re the type to leave your expectations behind and just want something different to experience. Van Chai has a few rough edges, but really just a beautiful setting with heaps of rustic charm and character. The accommodations are probably sub-3 star to a westerner, but the experience is 5 star, due to the amenities, service and food. We were a bit critical about some of its shortfalls for the first few days (we stayed 9), then we found ourselves falling in love with it. Everyone is so friendly and, well, if you like seafood, you’ll probably not want to leave. The seafood here is insane (coming from an Aussie who lives in a fishing town). Just remember to leave your expectations behind, stay at least a week, get a massage or 3 and forget about the world you left behind. Perhaps avoid local school holidays 😁 also, the local beaches aren’t great, but the on-site pools are. Special mention to Thuy who made sure our every need was attended to 💕"

"I stay here every time I visit Thanh Hoa for work. The business center is well-equipped, the WiFi is fast and reliable throughout the property, and the meeting rooms are professional and well-maintained. The executive lounge provides a great space for informal meetings over coffee. Check-in and check-out are always seamless. Highly recommend for corporate travelers."