"The place good for our group. We stay for 2 day. Very good staff"

"The room had a great view and was very quiet, which was perfect for traveling with kids. The facilities were also good, and my children really enjoyed it."

"Very nice Japanese couple that runs the place. Simple and no frills. Booked halfboard. Fusion Bfast and dinner is sumptuous and good. Overall good value."

"This was beautiful place to stay. The pods were spacious and warm and the food that was provided was amazing. I can't praise the staff enough for the level of service they provided. I would definitely recommend this place."

"Super clean, and the staff were incredibly helpful. I'll definitely stay here again next time!"

"It's hard to describe, especially when I opened the small refrigerator. Such a big house, with such a high price, but the small refrigerator is empty. This is the rhythm of making every penny! You know, the small supermarket downstairs closes at 10 o'clock, and it's far to go to the restaurant. There are no 24-hour beverage machines everywhere in Japan. In short, the snow outside is very beautiful, and the indoor facilities are very bad."

"My worse onsen experiences traveling all over Japan so far. Old rooms, small and shabby bath and lack of facilities for the price we paid. The worse thing is not even these. We booked through trip.com. There is only selection of adding dinner and lunch without options of meal plan. We arrived and found out only our meal is different from the rest of all guests in the hotel. The horrible thing is breakfast. They gave us a rice ball breakfast box that looks dated for us to eat next morning. They certainly don’t”t care if their guests may get sick. We checked this hotel’s price on Japanese booking channel with meal plan selection and found out we are not paying any less to trip.com. So, is this issue between trip.com and hotel or issue with hotel? Giving guests bad quality food is not acceptable in any case. Picture is showing our dinner vs the other guests and the horrible breakfast box. I called trip.com but they couldn’t solve the issues. Their agent on lithe phone doesn’t even sound either patient or nice. They claim our meal plan comes with our standard room. But the Japanese guy staying in between our two rooms in the same room type having the other meal plan also. I"

"Service: Great! It was really easy to manage with the kids, and the evening theater show was very popular. The staff's English was fluent, which made communication a breeze. Food: Not so good. It's a far cry from the restaurants at Hoshino Tower, and even further from Risonare. We ate at the buffet for two nights and went out for dinner to find better food on the other two."