Jinchang Hotels with Airport Shuttle

"The experience of this stay was poor. The whole process was consumed by the mistakes and unreasonable service of the hotel staff. The specific problems are as follows: 1. Employee operation mistakes, responsibility is passed on to customers: When checking in, the staff gave me the wrong room due to their own work mistakes. Two hours after check-in, I called to inform the problem, but I provided two plans for ”customers to make up the difference” or ”immediately move the room”. I only apologized verbally during the whole process, without any compensation measures (such as fee reduction, gift service, etc.), and the attitude was very perfunctory. It was obviously a work mistake of the hotel. But let consumers bear the consequences, no sense of responsibility. 2. Message confusion, waste customer time: I was clearly informed on the phone that the room problem could be modified through the Trip.com platform or the front desk, but after I went to the front desk, the staff said ”the relevant expenses can be deducted from the deposit”, and the information before and after contradicting, let me run for nothing. It can be seen that the internal communication and process management of the hotel are extremely chaotic, and the time cost of customers is completely ignored. 3. The service design is unreasonable, and the manpower and experience are both inefficient: although the hotel provides ”takeaway staff to the door” service, there is no guarantee on duty. After my takeaway arrived, I waited for 10 minutes and still no one delivered it. I finally could pick it up by myself. This design of ”seemingly serviced, but not guaranteed” not only wastes hotel human resources, but also greatly reduces the customer experience, which is completely inconsistent with the original intention of the service. 4. The staff arrangement is not properly arranged, and the new employees are not guaranteed: I understand that the hotel has new employees who need to be familiar with the business, but the front desk is a core service position. During the time period when there is less traffic at noon and more accurate operation, no skilled employees are arranged to lead the work. It directly leads to problems such as room allocation errors, which can be seen that the hotel has obvious loopholes in personnel training and shift management, and passes on the ”cost of employee start-up” to customers. Overall, this stay did not feel the sincerity of the hotel's service, from operation mistakes to responsibility evasion, from process chaos to service inefficiency, all reflect management failure."

"This time I stayed at the City Garden Hotel and the experience was directly full. The desk and chairs in the room are very comfortable and the lighting is moderate. The WiFi signal is stable and the video conference is not stuck at all. The bathroom has plenty of hot water, it is super comfortable to wash away the fatigue of the day, the room is spacious, the lighting is very good, the hotel's value-added service is very intimate, the laundry room has a variety of drying and ironing equipment, which is too friendly to business people. The service staff responded promptly, and the demand could be solved quickly, without dragging at all. The price is super high, and the five-star praise is worthy of the name!"

"Overall hygiene: ”The room is spotless, and even the corners are cleaned very cleanly, which is very reassuring.” Cloth hygiene: ”The sheets and towels are white and soft, no smell, obviously disinfected at high temperature.”"